General Manager - Dairy Queen

Polly Management LLC
416 N. Main St., Middlebury, IN
Part-time, Full-time

Job Description

Leadership Responsibilities


· Provides leadership and direction to their management team and crew members in
all restaurant operational areas at all times

· Makes timely, educated decisions based upon use of tools and resources provided
by the company

· Responsible for all human resource aspects within their restaurant including
maintaining active awareness of staffing needs, job applicants, interviewing,
hiring, performance reviews, and administrative responsibilities; accountable for
documenting and coaching performance issues of management or crew members
including possible consequences for repeat issues; ensures restaurant operates
under all labor laws

· Provides on going direction to their teams to achieve restaurant goals

· Responsible for the development of the management and crew member teams
through proper execution of training, coaching, and writing of development plans
Sales and Expense Control

· Accountable for maintaining controllable expenses within a designated acceptable
range in their restaurant; includes labor costs, Cost of Goods Sold, and general
foreseeable expenses

· Seeks to improve restaurant sales through monitoring key result areas of the
restaurant such as speed of service, average guest check, cleanliness, customer
counts, etc.

· Follows procedures to maintain facility and equipment to standard including
executing general preventative maintenance & reporting issues in a timely basis

· Ensures proper cash handling and credit card procedures in the restaurant;
accountable for proper security of cash at all times

· Ensures all products are available at all times within their restaurant

· Implements local and national marketing initiatives within the restaurant
including any necessary training

· Ensures customer satisfaction at the restaurant level


Policies & Regulations


· Holds management team accountable for Management Handbook Policies within
the restaurant

· Ensures crew members are held accountable for all Employee Handbook policies

· Accountable for maintaining acceptable cleanliness, food safety, and sanitation
practices; ensures restaurant is maintained within all Dairy Queen and health
department requirements

· Responsible for representing the company positively to the community and Dairy
Queen corporate representatives

· Responsible for completing all administrative duties correctly within deadlines set
forth by the company

· Accepts feedback and direction from the District Manager / Owner in a
constructive manner

Additional Info

· Must have open availability and be able to work 50 to 55 hours per week on
average; Must be willing to be “on-call” at all times for their restaurant

· Must work at least 1 closing shift per week, AND 1 Fri, Sat, or Sun closing shift
per month

· Willingness to develop skills in areas of management as directed by District
Manager

· Must be capable of lifting and carrying up to 50 pounds

· Able to stand for long periods of time

· Has basic computer skills
Posting ID: 518253162Posted: 2019-05-23