Customer Service Representative ( Call Center) & Data Entry Specialist

    Staff Management
    Guaynabo, PR 00965
    Full-time, Part-time
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    Job Description

    With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

    Staff Management is hiring Experienced-Fully Bilingual Call Center representatives to join our operations at our Metro Office Park location in Guaynabo, PR. This is a full time position, where availability is a must. We are seeking responsible, organized, team-oriented candidates to manage customer accounts, and respond to customer concerns via phone calls.

    Industry: Customer Service/Call Center.

    Duties: Manage large amounts of inbound and outbound calls in a timely manner - Identify customer needs, clarify information, research issues and provide solutions and/or alternatives - Keep records of all conversations in our call center database in a comprehensible way - Meet personal/team qualitative and quantitative targets.

    Employment Types: Part Time, Long Term, Full Time.

    Recruiting Center: Staff Management | SMX, Metro Office Park Suite 106 Lot 3, Street 1, Guaynabo, PR 00968.

    Work Location: Gila / Guaynabo, Metro Office Park Suite 106 Lot 3, Street 1, Guaynabo, PR 00968.

    Job Types: Call Center, Customer Service Rep.

    Shifts: All Shifts.

    Attributes: Drug Test, Must be at least 18 years old.

    Benefits: Paid Training, Weekly paychecks, Paid Sick Leave, Paid Time Off.

    Lifting Requirements: Able to Lift 20 pounds.

    Education Required: Associates Degree.

    Starting Wage: $8.00.

    Pay Rate: Hourly.

    Required Skills:
    Fully Bilingual (Must be able to hold a conversation with a client in English) - Customer Service Experience (More than 1 year of experience in Customer Service) - Working knowledge of computers and Windows operating system - Able to type at least 40 word per minute - Knowledge of Excel, Word & Outlook - Able to process & enter large amount of data into our system - Able to work under pressure - Must be able to work between 7:00 AM-8:00 PM (Monday to Saturday) Manage large amounts of inbound and outbound calls in a timely manner - Identify customer needs, clarify information, research issues and provide solutions and/or alternatives - Keep records of all conversations in our call center database in a comprehensible way - Meet personal/team qualitative and quantitative targets Fully Bilingual (Must be able to hold a conversation with a client in English) - Customer Service Experience (More than 1 year of experience in Customer Service) - Working knowledge of computers and Windows operating system - Able to type at least 40 word per minute - Knowledge of Excel, Word & Outlook - Able to process & enter large amount of data into our system - Able to work under pressure - Must be able to work between 7:00 AM-8:00 PM (Monday to Saturday)

    Associates Degree
    Posting ID: 534030350Posted: 2020-07-14