Server

Your Role as Server

Of all the job positions at Colton’s, the Server has the most influence on the Guest experience. You must provide outstanding, enthusiastic, warm, and friendly service to all Guests. You should treat each Guest as you would a guest in your own home, providing an experience that makes them want to return.

Qualities of an Excellent Server

Professionalism: Consistently presents a neat, clean appearance, practices excellent personal hygiene, speaks in a soft voice, and avoids slang terms

Friendliness: Wears a genuine smile, practices courtesy and thoughtfulness, and is consistently cheerful and outgoing

Pride: Takes pride in Colton’s and in giving great service

Visibility: Always remains in the dining room taking care of Guests and anticipating their needs

Awareness: Continually observes Guests and other team members to anticipate a need before it becomes a problem

Your Responsibilities

Your number one responsibility is to care for Guests by doing the following:

• Warmly greeting each party and giving them your name

• Serving meals within the goals of 12 minutes at lunch and 18 minutes at dinner

• Anticipating Guests’ needs and meeting special needs if necessary

• Bussing tables with the help of the Server Assistants

• Thanking and saying a sincere good-bye to your Guests

• Completing side duties as will be explained to you