Applebee's Neighborhood Grill & Bar
    8290 - Hampton, HAMPTON, VA
    Full-time, Part-time

    Job Description

    POSITION SUMMARY: Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for guest service.


    • Greets and seats all guests in a friendly
    • Assists in maintaining the overall guest flow of the
    • Ensures seating service is rotated among server area assignments whenever
    • Opens doors for arriving and departing
    • Remains visible in the FOH and forward facing the main
    • Occasionally delivers food and drinks to guests when extra assistance is
    • Interacts verbally with all guests creating a friendly and upbeat
    • Completes assigned opening and closing side work as
    • Participates in the clearing and resetting of the dining room tables using Applebee’s team delivery
    • Observes guests, responds to requests, and anticipates guests’
    • Maintains a clean and organized work
    • Ability to explain and demonstrate usage of Tabletop Electronic Devices to
    • Ability to drive sales with suggestive selling
    • Accommodates any special needs of guests such as booster chairs, high chairs,
    • Manages the waitlist when the restaurant is
    • May occasionally be scheduled to serve guests in a Carside To-Go or Server
    • Fills out feature
    • Assists in general Front of House maintenance functions including:
      • maintaining restrooms
      • light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
      • washing and/or wiping windows
      • sani-bucket rotation
      • setting up the expo line
      • emptying trash
      • rolling silverware
      • maintaining restaurant curb appeal



    • Phone
    • Soda fountain operation
    • Tabletop Electronic Device
    • Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers





    • Friendly and engaging demeanor
    • 16+ years old
    • Prior work experience preferred
    • Reading, writing, and verbal communication skills required
    • Bi-lingual experience a plus
    • Reliable transportation required
    • Ability to build relationships
    • Ability to be a team player
    • Ability to follow manager instructions and guidance
    • Ability to communicate and behave professionally at all times



    • Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
    • Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
    • Mobility required during the entire
    • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
    • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift and bus pans, and trays frequently weighing 25
    • Must be able to speak clearly and listen attentively to guests and other
    • Transports and carries objects such as high chairs up to 15 pounds up to 15 times per


    Travel: Less than 5%


    WORKING CONDITIONS: Subject to wet floors and loud noises, fast-paced, outdoor conditions.


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Posting ID: 544917601Posted: 2020-01-03

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