Salaried Manager

    Applebee's Neighborhood Grill & Bar
    7973 - California, CALIFORNIA, MD
    Full-time, Part-time

    Job Description

    POSITION SUMMARY: This position is under the direct supervision of the General Manager and/or Assistant General Manager and provides restaurant leadership in accordance with established company standards.

     

    ESSENTIAL DUTIES AND TASKS: 

    • Assists in managing Restaurant Environment during scheduled shifts with discretionary management decision making required:
      • Ensures prompt, friendly service according to company guidelines
      • Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
      • Ensures the immediate response and correction of all verbal guest complaints
      • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
      • Teaches and enforces alcohol awareness
      • Assist in maintaining adequate inventory levels
      • Ensures product preparation and presentation uncompromisingly meeting company standards
      • Effectively oversees/schedules associates to meet sales demands
      • Maintains effective safety and security programs according to company policy and government standards
      • Promotes and manages restaurant organization, cleanliness and sanitation
      • Assist in executing all incentive contests and educates associates on promotions and new menu offerings
    • Assists in managing Team Leaders and Team Member performance
    • Assists in maintaining Team Member and administrative functions as related to a manager role
    • Effectively assists in managing Front of the House and Back of House operations during assigned shifts
    • Responsible for all opening and closing procedures of the restaurant during assigned shifts
    • Assists in managing standards and commitment to quality
    • Assists in managing daily and weekly reports
    • Fosters teamwork by building effective teams committed to restaurant and organizational goals
    • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
    • Development of Team Leads, and Team Members for growth within the company
    • Performs other related duties as required and assigned

    EQUIPMENT/ COMPUTER SKILLS:

    • Computers
    • Phones
    • Scanners
    • Photocopiers
    • filing cabinets
    • fax machines
    • Microsoft Suite
    • Applebee’s systems and software 

     

    SUPERVISORY RESPONSIBILITY: Back of House and Front of House Team Leads and Team Members

     

    MINIMUM QUALIFICATIONS:

    • High School Degree or equivalent education and/or experience;
    • One to Two (1-2) years of guest service experience;
    • One to Two of prior supervisory experience, preferably in a casual dining setting
    • Demonstrated progression towards growing sales and managing a Profit & Loss Statement
    • Positive attitude and the ability to handle highly difficult guest interactions;
    • 21+ years old
    • ServSafe Alcohol and Food Certification a plus
    • Reading, writing, basic math and verbal communication skills in English is required
    • Bi-lingual experience a plus
    • Ability to pass company background check
    • Reliable transportation and government issued driver’s license required
    • Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays

     

    KEY COMPENTENCIES:

    • Passion for hospitality
    • Highly trusting
    • Organized
    • Detail oriented
    • Demonstrates care and concern
    • Developer of others
    • Goal orientated

     

    PHYSICAL DEMANDS:

    • Mobility required during the entire shift
    • Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
    • Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
    • Must be able to speak clearly and listen attentively to guests and other employees

     

    Travel: Estimated amount of travel is negligible

     

    WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Posting ID: 544917673Posted: 2020-01-03