Updated 30+ days ago

Leisure and Travel Representative

Louisville, KY 40018
Full-time, Part-time
$8.04 - $11.67
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Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.



Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests.


Integrity                    Performance                 Environment                   Fun                        Collaboration  



To promote the sale of lodging and all activities at Snowshoe Mountain Resort by aggressively encouraging guests to visit Snowshoe.



This position is responsible for the following job results.


Promotes snowshoe mountain resort by representing snowshoe on the phone in a positive and professional manner

Assists, recommends and helps guest plan vacation by answering questions quoting rates. Making recommendations

Increases revenue per guest by selling lodging along with lift tickets, rentals, ski school, adventure activities, golf, and special event tickets

Meets room night budget by motivating and encouraging guests to visit snowshoe mountain resort

Increase room nights by promoting longer length of stays and special promotional packages.

Confirms guest reservation by reserving lodging, rentals, and all other activities quoting policy

Processing advance deposit

Maintains professional sales technique and technical knowledge by attending sales and operational training

Achieves financial and budget objectives by promoting yield management strategy

Identifies and provides management with pertinent sales information by participating in the weekly marketing/sales meetings

Strengthens selling skill by participating in continuing sales training

Maintains safe and clean working environment by complying with procedures, rules, and regulations

Contributes to the team effort by understanding the financial impact aggressive selling has on snowshoe mountain resort accomplishing related results as needed


This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.





Education:  High school diploma or GED


Experience:  No previous experience required for this position



Understands business complexities and assumes responsibility for driving change

Leads employees or teams of employees to achieve goals

Guides employees through periods of change, even during difficult times or in the face of hard business decisions

Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability


Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box

Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not

Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention

Demonstrates true passion for the job, the resort, and the company overall

Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.



Communicates clearly and appropriately - both orally and in writing

Responds to questions or requests in a timely manner

Conducts regular one-on-one and departmental meetings to ensure a good flow of information

Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered

All communication is down home and strives to improve upon a high level of guest service in a friendly manner

Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs.  Is able to learn quickly those applications not known.



Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall

Delivers highly accurate end-work product personally and through overseeing others

Able to analyze numbers and draw conclusions from statistical information

Meets or exceeds financial goals, budgets, forecasts

Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate

Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests’ expectations



Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change

Adjusts budgets and reforecasts as needed across the year based on changing business needs

Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary

Inspires a unified team through understanding was is required for successful, cooperative and fun team success



Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver’s Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver’s Standards Policy; if you have not – please contact your Risk/Safety or HR/EE Department.


This position may be required to work evenings, weekends and holidays.

Office Environment:


Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.

Manual dexterity to operate a computer and other common office equipment on a constant basis.

Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer

Posting ID: 546015613Posted: 2020-07-14Job Title: Leisure Travel Representative