Lease Processing Agent

    Acima Credit
    9815 Monroe Street, Suite 400, Sandy, UT

    Job Description

    Lease Processing Agents manage the underwriting of customer leases submitted by our retailers. Lease applications are processed using Acima’s own online lease origination and underwriting portal. Processing Agents perform in-depth reviews and analysis of the applications submitted prior to issuing the customer or merchant a credit decision. Processing Agents also provide support, as needed, to the customer and retailer during the various stages of application and underwriting.

    Position Functions

    • Underwriting lease applications
    • Issue credit decisions based on current company underwriting guidelines
    • Auditing applications to ensure accuracy
    • Retailer support through phone, email and chat
    • Customer application support through phone and email
    • Documentation review for accuracy and information gathering
    • Verify applicant’s employment through written and/or verbal communication with applicant’s employer.
    • Communicate with applicant’s bank to confirm banking information.

    Required Knowledge, Skills and/or Abilities

    Experience Preferred: at least 1 year of Customer Service in a call center. Candidates with underwriting or banking experience are highly encouraged to apply.

    • Fluent in English
    • Knowledge of the credit underwriting process or loan documentation preferred
    • Understanding of income calculation through bank statement review
    • Perfect punctuality
    • Ability to perform efficiently and friendly in a fast-paced environment
    • Strong oral and written communication skills
    • Effective listening skills with the ability to act on what is learned
    • Excellent phone etiquette and demonstrated customer service skills.
    • Self-motivated and driven
    • Generally computer savvy
    • Team cooperation and coordination to reach department goals

    Schedule and Hours

    Full-time positions available now

    Our Underwriting department is open Monday – Saturday from 7:00 am – 10:00 pm and Sunday from 9:00 am – 9:00 pm.

    As the department must mirror our retailers’ hours you should expect to be working occasional evenings and most weekends.


    Pay is largely dependent on experience, full-time starting wages start at $15+/hour.

    About Acima

    Acima Credit (Acima) based in Sandy, Utah is a young and dynamic leasing company that provides consumers financing options for life necessities that otherwise would not be available to them. We help with financing options from tires/wheels to furniture and appliances. Acima blends the use of innovative online technology with a fast and easy application process for thousands of retailers nationwide. Customers love us because we make the impossible possible. Retailers love us because we make it easy for them.

    Acima is growing at a tremendous rate. Recognized as one of the fastest growing companies (by the Mountain West Capital Network and the Utah Business Magazine) we are in need of awesome people to continue to propel that growth. Here you’ll find a place where you can learn, progress and grow professionally. You’ll be challenged to think creatively, work hard and make smart decisions. We provide a friendly environment that fosters open communication and team cooperation. We are the type of place where you can work on the nitty-gritty and still want to hang out with your co-workers after you’ve clocked out.

    Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you’ll experience:

    • Wonderful opportunities for movement (because we’re growing so fast!)
    • Company catered lunches provided, at least monthly
    • Company activates (Ping-Pong tournaments, health pushes, etc.)
    • An AMAZING Christmas party
    • A beautiful office centrally located near a trax and frontrunner station
    • Department snacks and treats
    • Employee referral bonus program

    After 60 days you’ll have access to:

    • Medical insurance
    • Dental plans
    • Vision plans
    • Supplemental insurance (long-term/short-term disability, life insurance, etc.)
    • Health Savings Account (HSA) with Company Match
    • Company paid holidays
    • Paid time off (PTO)
    • After 90 days, you’ll have access to our 401(k) plan
    Posting ID: 546219545Posted: 2020-02-07