Front End Supervisor

    The Christmas Tree Shops
    100 Cypress Street, Williston, VT
    Full-time

    Job Description

    Christmas Tree Shops is growing and so is our need for more talented associates. We offer a distinctive, fast-paced, and dynamic retail environment where you can truly make a difference AND have a very real opportunity to grow your career! If you are looking for a retail growth company that values both its people and its customers, has a winning track record, and an even brighter future, your search is over - you have discovered Christmas Tree Shops!

    Specifically, we are seeking a Permanent Full Time Front End Supervisor in our Williston, VT store.  This position supports the Front End and Cash Office Operations, trains new Cashiers, Manages Customer Service,  maintains a clean efficient front end, and the merchandising at the front of the store.  Must be able to work a flexible schedule to include days, nights, weekends, and holidays. We offer competitive wages, comprehensive benefits, and generous merchandise discounts.


    Key Responsibilities:
    • Coordinate and supervise the daily activity of Front End Specialists, Front End Associates and Cashiers to ensure execution of an operational plan
    • Independently implement resource and operational plans for Customer Service Desk and the Front End and collaborates with management to troubleshoot and resolve issues as they arise
    • Demonstrate advanced knowledge of merchandise category, customer needs, and/or operational procedures
    • Provide coaching and training to associates on a team and throughout the store as needed
    • Responsible for authorizing transactions and turning keys when necessary
    • Interview all prospective candidates and trains and develops the associates within their department
    • Manage associate’s performance, annual review, and progression within job catalog
    • Assign tasks and monitor schedule/breaks for the associates within their department
    • Assist associates to provide increased service to customers in response to specific needs and requests
    • Troubleshoot and provide solutions for customer complaints, escalating to management when necessary
    • Perform additional duties as required including, but not limited to, stocking, freight processing, price changes, and cart retrieval
    • Perform Leader On Duty responsibilities as needed


    We provide Benefits That Work For You (Full Time Positions) Health & Dental Insurance, Life Insurance, Paid Vacation & Holiday, 401K, 20% Associate Discount, and Sick Time.


    Apply online or TEXT "jobs" to 47283

    Posting ID: 546267555Posted: 2020-01-29