As an Online Support Agent, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through our live chat and email channels. Ideal candidates are those who are energized when working to solve customers’ problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customers to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.
Receive and respond to inbound e-mail and live chats; gather and verify required information.
Develop and present solutions to customer issues.
Update internal order notes appropriately.
Ensure proper security procedures are followed during all customer interactions.
Maintain thorough knowledge of company processes and policies to ensure the proper exchange of information.
Make outbound calls or email to follow up on customer issues as necessary.
Providing answers to questions and managing complaints.
Utilizing chat features effectively to achieve the desired goal.
Advise prospective and current customers by answering questions and addressing concerns.
To be successful, You’ll Need:
Work experience in sales or customer service in retail or service related industry
Computer proficiency, including the ability to maintain 50 WPM typing speed and to efficiently operate basic PC/web browser functionality
Excellent written communication skills with an aptitude for grammar and spelling accuracy
Capable of multitasking in a fast-paced environment
Self-reliant and ability to work with minimum supervision
May require research skills to troubleshoot customer issues
Willing to work overtime, nights, and weekends
A genuine interest in sales, sports, and entertainment
Flexibility to take on other tasks.