A TGI Fridays Host/Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards. The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids Guests farewell as they leave.
Specific responsibilities of the Host/Hostess include:
-Greet incoming and departing guests warmly with a genuine smile and eye contact. -Uses visual cues to seat guests in either the bar or dining area depending on their preference. -Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff. -Promptly answers incoming calls to the restaurant and provide appropriate service. -Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate. -Tends to special guest needs and requests. -Follows all relevant brand standards to deliver Fridays Service Style. -Observes guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).
A TGI Fridays Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.
Additional specific requirements for the Host/Hostess include:
-Must be able to read menus -Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance -Must be able to clearly communicate guests' needs to Servers, Bussers, Managers, etc. -Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests -Must be able to walk and stand during the entire shift -Must be able to reach, bend, stoop and wipe -Must be able to articulate clear greetings and farewells to guests -Must be able to understand requests for assistance -Must be able to carry trays or supplies (10-30 lbs.)