Host/Hostess

    TGI Friday's
    Arlington, TX 76001
    Full-time, Part-time
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    Job Description

    A TGI Fridays Host/Hostess presents a positive first impression of TGI Fridays friendliness, excellent service and high standards. The Host/Hostess also greets guests upon arrival, ensures the guest dining experience is excellent and bids guests farewell as they leave.

    Specific responsibilities of the Host/Hostess include:

    -Greet incoming and departing guests warmly with a genuine smile and eye contact.
    -Uses visual cues to seat guests in either the bar or dining area depending on their preference.
    -Informs guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
    -Promptly answers incoming calls to the restaurant and provide appropriate service.
    -Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests if appropriate.
    -Tends to special guest needs and requests.
    -Follows all relevant brand standards to deliver Fridays Service Style.
    -Observes guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensures the drink is refilled prior to getting back to the door).

    Requirements

    A TGI Fridays Host/Hostess must be able to carry natural conversation with guests without sounding scripted or intrusive.

    Additional specific requirements for the Host/Hostess include:

    -Must be able to read menus
    -Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
    -Must be able to clearly communicate guests' needs to Servers, Bussers, Managers, etc.
    -Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
    -Must be able to walk and stand during the entire shift
    -Must be able to reach, bend, stoop and wipe
    -Must be able to articulate clear greetings and farewells to guests
    -Must be able to understand requests for assistance
    -Must be able to carry trays or supplies (10-30 lbs.)

    Minimum Age

    16

    Ability to Lift

    30 lbs

    Ability to Stand 6-8 Hours

    Yes

    Posting ID: 547743090Posted: 2020-10-20Job Title: Host Hostess