Corporate Outpatient Coordinator Resource - 50%+ Travel (Across the US)

    Post Acute Medical
    Enola, PA 17025
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    Job Description


    Corporate Outpatient Coordinator Resource Position Description

    50%+ Travel (Across the US)

    Maintains referral management and coordinate all outpatient services. Serves as lead support person for the hospital-based and/or freestanding outpatient clinic. Makes recommendations to management regarding scheduling, hiring and performance management of clerical staff, where applicable. Performs other related duties as assigned. This is an exempt position.


    Pre-admission Process

    • Logs in all referrals/inquiries on the outpatient daily log. Retrieves as much information as possible for the outpatient intake form. Documents
    what treatments are needed from the prescription. Notifies Therapist/ Administrator of referral to verify that referral for therapy services meet
    admission criteria. Follows-up and documents all referrals in 24 hours or less.
    • Verify insurance benefits. Follows Verification of Benefits Policy & Procedure. In case of un-funded or under-funded clients, follow the Charity Care Policy & Procedure.
    • Outpatient Scheduling: Schedules patient's initial visit within 48 hours of approval. If therapist's schedule cannot accommodate visit within 48 hours, contact supervisor for other options. Contacts patient with a schedule.
    • Proper data entry into HMS on all required fields.
    • Follows admission process matrix as assigned.

    Admission Process

    • Verifies that intake form is completed. Copies and distributes the intake form and prescription for the therapist, case manager, medical records and
    business office.
    • Creates patient file with proper documentation for therapist.
    • Registers patient in the computer.
    • Reviews admission papers with the patient to verify accuracy.
    • Copies all insurance cards for business office files.
    • Retrieves signature on proper documents, such as promissory notes, release of information, permission to treat, etc.
    • Reviews patient outcomes with the patient and begins the outcomes process
    • Distributes admission documents
    • Makes copies of admissions papers and distributes to appropriate departments.
    • Makes patient folder including copies of insurance documentation and deliver to business office.

    Logs and Reports

    • Maintains daily census reports for Outpatient.
    • Maintains Outpatient Referral Log. This log will be used to create the following reports: Monthly Outpatient Report, Physician Referral Report.
    • Maintains Collection Log. Submits to the Business Office as required

    Discharge Process

    • Assists the patient in completing Outcomes process for each discharge
    • Ensure that proper documentation is sent to all necessary parties, i.e. Insurance Companies, Case Managers, Employers, and Physicians in a timely
    • Assists patient in completion of satisfaction survey at discharge

    Dept. Duties

    • Participates in all in service educational activities
    • Participates in departmental meetings.
    • Serves as lead support/clerical person for the clinic. Makes recommendations to management re: scheduling, hiring, and performance
    management, where applicable. Orients new clerical staff, upon hire, and meets ongoing training needs of the clerical staff.


    Education and Training: A High School diploma or equivalent is required. Business or Technical School training is preferred. Strong medical terminology is required.

    Experience: More than one year experience in a medical office position or in a healthcare registration function.

    Knowledge, Skills, and Abilities:

    • The ability to type accurately using various computer software programs, excellent proofreading grammar skills.
    • Must have a good command of the English language.
    • Highly organized and detailed oriented.
    • Must be able to remain calm and level-headed in a fast-paced, multi-faceted environment with frequent interruptions.
    • Ability to follow directions accurately and timely, meet deadlines, identify priorities and on occasion, be flexible in his/her work schedule.
    • Must be familiar with ICD-9 coding.
    • Must have the ability to acquire knowledge of Workers Compensation guidelines, State, Federal and other regulatory agencies related in facility and patient care.
    • Must have the ability to follow through on issues related to insurance verification/approval of benefits.
    • The ability to work well with managers and staff, promoting a positive attitude and environment.
    • The ability to understand computer operations and ability to reason through problems and errors.

    Must have the ability to travel 50% or more.

    Posting ID: 547780178Posted: 2021-03-16Job Title: Corporate Outpatient Coordinator Resource