Front Desk Rep - Full-Time

    Red Roof Inn
    Middleburg Heights, OH 44130
    Full-time
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    Job Description

    WHO IS OUR IDEAL CANDIDATE?
    • Someone to help our guests! Show off your city and be the tour guide for the guests - send them to your local favorites.
    • Make an impact on your guests by making each experience unique and tailored to them.
    • Sincere smiles go miles - we want someone who loves hospitality. When was the last time you did something nice for someone?
    • Empowered individuals are our favorite - be your bold self.
    WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?
    • Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
    • Takes reservation requests and making adjustments to reservations as needed
    • Works with Hotel Management and other team members to provide an excellent guest experience
    • Uses our front desk computer system to complete customer transactions and run reports
    • Communicates with the housekeeping team to be aware of room availability or guests
    QUALIFICATIONS
    • HS Diploma or equivalent work experience
    • 1-2 years in a previous customer service position
    • Basic office skills (i.e. math, cash handling, computer skills, etc.)
    Posting ID: 547800804Posted: 2020-10-20Job Title: Front Desk Rep - Full-time