Representative, Guest Services

    Norfolk, VA 23501
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    Job Description

    Job Location:

    Norfolk Premium Outlets


    This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.


    The successful candidate's responsibilities will include, but not be limited to:
    • Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
    • Delivers on all Simon Service initiatives and delivers excellent service to guests
    • Serves as "Seller" function of the Simon Gift Card program, and/or other payment products
    • Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
    • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
    • Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
    • Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
    • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
    • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals
    • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
    • Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
    • Maintains confidentiality and follows the code of ethics

    • A high school diploma or equivalent
    • 1-2 years of customer service or sales background
    • The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times
    • Must be at least 18 years of age
    • Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
    • Ability to effectively perform multiple tasks for up to 5 hours at a time
    • Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays
    Posting ID: 547813285Posted: 2020-10-20Job Title: Guest Services