Help Desk Technician

    Camis USA
    3100 E. Eisenhower Parkway, Suite 100, Ann Arbor, MI
    Part-time

    Job Description

    Opportunity Available:
    Camis USA is looking for a Help Desk Technician to provide technical support to both Camis employees and clients.
    We are looking for a candidate who can provide exceptional customer service and problem resolution in a friendly, courteous and professional manner.

    Responsibilities:

    • Resolve complex software inquires from clients, call center agents, and park staff over the phone
    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
    • Answering questions and troubleshooting complex issues in a subject matter expert capacity
    • Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
    • Performing on-site visits to customer locations for upgrades and maintenance
    • Valid drivers license is required for this role

    What you'll bring to the role:

    • Customer service experience
    • Help Desk or technical support experience
    • Ability to work in a challenging team environment
    • Ability to manage multiple tasks and meet aggressive deadlines
    • Valid drivers license

    Details:

    • The position starts March 2nd and runs until September 2020
    • After training, hours of work range from 7AM—11PM, 7 days a week
    • Flexibility in scheduling is required.
    • You’ll be scheduled 20-40 hours/week, based on business needs.
    Posting ID: 547908924Posted: 2020-02-20