Call Center B2B Sales Representative

    9601 E Panorama Circle, Englewood, CO

    Job Description

    Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences.

    As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

    Ready to love where you work and receive amazing Benefits and Perks? Then Comcast is the place for you!

    • Our career path planning will help set you up for success at Comcast with rewarding advancements
    • We offer superior medical/dental and vision benefits starting Day 1!
    • Our leadership teams thrive on creating a fun workplace for all, creating fun marketing and team building activities, contests and promotions for you and your family to enjoy
    • You will have access to some outstanding perks like deep discounts on TV/Internet/Phone Services, free NBC Universal Park Tickets, Health Club Membership deals, tuition reimbursement and much more

    Job Summary:
    This role will be responsible for generating monthly sales through outbound cold calling or lead generation which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Facilitates the sale of Comcast Internet, Voice, and TV services to small and mid-size business to new and existing customers. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

    Core Responsibilities:
    • Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice, and TV services to small and mid-sized business to new and existing customers
    • Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics
    • Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills
    • Consult with business customers on their business application, solicit referrals for potential new prospects, and close web leads
    • May partner with field to provide referral of complex opportunities to the outside sales organization
    • Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately
    • Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled
    • Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation
    • Regular, consistent and punctual attendance

    Employees at all levels are expected to:
    • Understand our Operating Principles; make them the guidelines for how you do your job
    • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
    • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
    • Win as a team - make big things happen by working together and being open to new ideas
    • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
    o Drive results and growth
    o Respect and promote inclusion and diversity
    o Do what's right for each other, our customers, investors and our communities

    Job Specification:
    • High School or Equivalent
    • Generally requires 2-5 years related experience

    Comcast is an EOE/Veterans/Disabled/LGBT employerEdit Job Description

    Posting ID: 547912561Posted: 2020-02-18