Host

Reports to: General Manager
Job Summary: Responsible for providing a lasting first and last impression to every Duffy’s guest while controlling the restaurant's flow.
Major areas of responsibility:
•	Greet guests and seat them at tables or in waiting areas.
•	Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
•	Provide guests with menus.
•	Answer telephone calls and respond to inquiries or transfer calls.
•	Input takeout orders accurately into POS system.
•	Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
•	Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests’ concerns are addressed.
•	Receive and record guest dining reservations.
•	Inspect dining and serving areas to ensure cleanliness and proper setup.
•	Inform guests of establishment specialties and features.
•	Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
•	Assist other restaurant workers by serving food and beverages, or by bussing tables.
•	Direct guests to bar area while waiting for a table.
•	Strong MVP Program knowledge. 
•	Maintain a positive and professional approach to coworkers and customers. 

Qualification Standards
•	Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
•	Initiative — Job requires a willingness to take on responsibilities and challenges.
•	Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
•	Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
•	Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
•	Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
•	Integrity — Job requires being honest and ethical.
•	Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
•	Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
•	Social Orientation — Job requires preferring to work well with others rather than alone.

Essential Functions
•	Stand for long periods of time.
•	Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
•	Repeat the same movements.
•	Walk or stand for long periods of time.
•	See details of objects that are less than a few feet away.
•	See details of objects that are more than a few feet away.
•	See differences between colors, shades, and brightness.
•	Understand the speech of another person.
•	Speak clearly so listeners can understand.
•	Use stomach and lower back muscles to support the body for long periods without getting tired.
•	Keep your hand and arm steady while moving.
•	Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
•	Bend, stretch, twist, or reach out their body.
•	Be physically active for long periods without getting tired or out of breath.
•	Focus on one source of sound and ignore others.
•	Hear sounds and recognize the difference between them.
•	Use muscles to lift, push, pull, or carry heavy objects.
•	Use muscles for extended periods without getting tired.
•	Determine the distance between objects.
•	Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
•	React quickly using hands, fingers, or feet.
•	Add, subtract, multiply, or divide quickly and correctly.
•	Multitasking different work activities and shifting attention from one task to another.
•	Heavy lifting up to 40 lbs.