REPORTS TO: Service Manager CLASSIFICATION: Nonexempt POSITION SUMMARY Mary's Pizza Shack's reputation is based on excellent service and quality food. As a hostperson, you are responsible for main¬taining this reputation by ensuring the customer has the best experience possible while visiting our restaurant. Being friend¬ly, efficient, and giving the customers the respect they deserve is the most effective way to provide excellent service. At Mary's no request is too outrageous, and no favor is too great to consider. CORE EXPECTATIONS •Demonstrate Mary’s suggestive selling techniques •Ability to listen and understand the customers needs •Ability to maintain Mary’s Scorecard Standards •Adhere to all Mary’s Dress Code Standards •Demonstrate Mary’s Upbeat Personality Philosophy •Acknowledge guests as they enter or depart the restaurant in a friendly upbeat demeanor •Ensure dirty tables are cleaned and ready for the next guest within two minutes of prior guests departure
DUTIES AND RESPONSIBILITIES The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. •Must have thorough knowledge of specials and soup of the day •Have thorough knowledge of table sections. •Ability to rotate table sections when seating guests •Keep tables clean and organized; always be ready for your next guest. Pre bus when necessary. •Follow all Alcohol and Beverage Laws (if under 18 you are not allowed to serve any alcoholic beverages) •Follow all safety and health guidelines •Follow all clean up and pre shift procedures related to your position
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions •Commitment to excellence and high standards •Strong organizational skills •Ability to manage priorities and workflow •Passion, flexibility, and a willingness to work within constantly changing priorities with enthusiasm •Professional appearance and demeanor •Strong interpersonal skills WORK ENVIRONMENT This position entails exposure to the following environmental conditions: 1. Ability to stand for extended periods of time. 2. Ability to communicate directions both verbally and written. 3. Ability to carry food from kitchen to table. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to do the following: 1. Constant standing during operation. 2. Constant lifting of orders, weighing approx. 3 - 15 lbs., from kitchen area to table. (approx. 18 to 74 in.) vertically in front of body. 3. Constant carrying of orders, approx. 3 - 15 lbs. a distance of approx. 5 - 100 ft. 4. Frequent reaching, approx. 10 to 74 in., vertically to prepare and gather orders. 5. Ample dexterity to perform many duties, which include: putting orders into a NCR terminal, making salads, cutting bread etc.