Store Manager 1. Statement of the Job Every store manager is responsible for the proper and efficient operation of the store within company policy and the local laws in such manner as to ensure that the store is profitable. Store Managers also must maintain the highest level of customer service. 2. The Duties and Responsibilities Are: A. Customer Service Gives all customers prompt and courteous service adhering to all Best In Class standards Ensures that store appearance reflects company expectations and standards Ensures that the store is open and ready for business during all hours Handles all customer conflicts by using our method of MAKE IT RIGHT B. Increase profits to ensure the financial security of our ESOP Utilizing all tools and departments to ensure all programs and policies are executed Managing all expenses and sales to budget (or better) Neighborhood marketing (knowing your customers wants and needs) by community involvement Participates in all Suggestive Selling contests by motivating Sales Associates C. General Management Is committed to our Vision/Mission Statement (T.H.A.N.K.S.) Ongoing recruiting for talented candidates for the Company Effectively schedules associates to meet business demands per labor planner program Effectively communicates with store associates, Division Manager, and the corporate office Follows all federal, state and local laws and ordinances pertaining to the operation of the store Provides a role model of conduct for other associates in the store Controls variable expenses of the store Ensures all associates adhere to company uniform policy and provide prompt, courteous customer service All Store Manager checklists are performed daily Ensures Sales Associate checklists are performed each shift Ensures schedules are posted two weeks in advance, per policy D. Accounting Ensures all paperwork is done accurately and in a timely manner Maintains inventory and cash loss within company guidelines Conducts inventories, cash audits, cigarette counts, cost and supply audits as directed by management Ensures all store deposits are taken to the bank daily, including weekends Ensures sufficient change available for use throughout all operating hours Ensures all required documents are sent to the store analysts E. Human Resources Treats all associates with dignity and respect and uses the proper personnel management techniques Ensures that all associates receive breaks Advises division manager of any personnel situations or policy violations having an adverse effect on store operating performance Commits to all training programs by working with the Trainer to ensure all associates are trained on their job duties Ensures all associates are properly recording all hours worked by following our "no work off the clock policy" Provides an environment free of any type of harassment or hostile conditions Complies with the Company's Responsible Retailing policy Works with all associates to ensure ongoing training and development to further their careers Records hours worked in the workstation F. Security Ensures all associate cash handling procedures are followed Ensures all security video surveillance equipment is in working order Ensures a safe shopping and working environment Ensures all company assets are protected, including cash and merchandise Ensures vendor check- in procedures are followed per company policy Ensures cash is only kept in one of three places: safe, cash register and bank G. Merchandising Ensures all promotional signs are posted on the date assigned Ensures current plan-o-grams are being used Communicates with Division Manager for any special needs or request Ensures that all merchandise orders are sent properly to prevent out of stocks and maintain inventory levels as directed Works with DSD (Direct Store Delivery) vendors to ensure 100% in stock of product Monitors inventory levels at all times and communicates with the Division Manager to prevent out of stocks All food service areas are kept clean, and all sanitation procedures are followed H. Maintenance Floors are kept clean and maintained Reports any maintenance problems that cannot be corrected immediately without assistance to the Hucks Solution Center, via the Intranet Ensures all equipment is in working order by maintaining proper operating procedures I. Safety Ensures that ladders are properly used Ensures that lifting procedures are followed per company policy Ensures that wet floor signs and floor dryers are used, per company policy Reports accidents promptly to Division Manager and corporate office Reports all work related injuries to Medcor Ensures all EPA regulations are met by complying with UST (Underground Storage Tank) procedures
3. The Requirements For The Job Are: Education – must have a high school diploma or GED, or higher Miscellaneous Criteria – must pass pre-screening qualifications, including the Management Readiness Profile (MRP) and Management Math Test Be able to read, understand, and write the English language at the high school graduate level Be able to perform arithmetical calculations at the high school graduate level in order to be able to make change, complete shift reports and management reports Have sufficient visual acuity to check identification and process transactions Be able to read and understand instructions for operating electronic cash register, computer and other equipment Be able to lift up to 60 pounds, carrying cases of soft drinks, beer and juice containers, etc. or change a bag in the box for fountain soda syrup, at least once per shift Be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area Be able to stock shelves and the walk in cooler Be able to tolerate exposure to gasoline fumes and cleaning products Be able to climb a ladder to clean windows or change gasoline price signs or air filters Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin Be able to clean the parking lot and grounds surrounding the store Be able to enter and work in a cooler Possess a valid United States driver’s license and proper insurance
4. Disclaimer The list of Requirements, Duties, Responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).