Sales Associate 1. Statement of the Job Every sales associate is responsible for the proper and efficient operation of his or her shift, within company policy, to ensure that the shift contributes to the profitability of the store. 2. The Duties and Responsibilities Are: A. Customer Service Greets all customers promptly (including gasoline intercom) and provides courteous service adhering to all Best In Class standards Ensures that store appearance reflects company expectations and standards Ensures that the store is open and ready for business during all hours Handles all customer conflicts by using our method of MAKE IT RIGHT B. General Job Duties Is committed to our Vision/Mission Statement (T.H.A.N.K.S) Performs specific tasks as assigned by the Store Manager Follows all federal, state and local laws and ordinances pertaining to the operation of the store Follows the work schedule as posted, unless a change in schedule is arranged with Store Manager Operates shift within company guidelines and policies Ensures Store Manager is made aware of all sales, cash, or operating discrepancies Actively participates in all Company contests Suggestive sells at all times C. Accounting Completes a shift checklist according to company policy Properly records all hours worked on the work station Rings all sales on the sales register, with no exception Accurately records all voids, refunds and price overrides D. Human Resources Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance Treats all co-workers and customers with dignity and respect Advises Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance Records hours worked in the workstation Complies with the Company Responsible Retailing policy E. Security Ensures all cash handling procedures are followed Ensures a safe shopping and working environment Ensures all company assets are protected, including cash and merchandise Ensures vendor check- in procedures are followed per company policy Ensures cash is only kept in the safe and the register Follows company policy with regard to excessive cash in registers, change fund and safe security as directed by Store Manager Follows company policy with regard to not allowing another associate to operate his or her cash drawer Follows company shift change procedures as per company policy F. Merchandising Keeps coolers, drink boxes, store shelves, and displays fully stocked and fronted at all times Properly cleans and maintains equipment and readies high-margin products such as coffee, fountain drinks, etc. as directed by Store Manager. Uses correct pricing as listed on the DSD or grocery book for all merchandise Uses suggestive selling techniques as directed by Store Manager G. Maintenance Keeps store floors clean at all times, with specific responsibility being assigned by the Store Manager Checks refrigeration equipment for proper performance and temperatures a minimum of once per shift Cleans windows, floors, shelving, counters, gas pumps and parking lot to ensure they remain clean at all times. Follows all items on the shift duty checklist Immediately advises Store Manager of any maintenance problems. H. Safety Ensures that safety belts are worn per company policy Ensures that ladders are properly used Ensures that lifting procedures are followed per company policy Ensures that wet floor signs are used, per company policy Reports accidents promptly to store manager and corporate office
3. The Requirements For The Job Are: Be able to read, understand, and write the English language at the eighth-grade level; Be able to perform arithmetical calculations at the eighth-grade level in order to be able to make change and complete shift reports; Have sufficient visual acuity to check identification and process money orders; Be able to read and understand instructions for operating electronic cash registers and other equipment; Be able to read and understand instructions for operating electronic cash registers and other equipment; Be able to lift up to 60 pounds, carrying cases of soft drinks, beer and juice containers, etc. or change a bag in the box for fountain soda syrup at least once per shift; Be able to stock shelves and coolers; Be able to react to a fire by lifting a fire extinguisher weighing 10 pounds and moving it to the fire area; Be able to bend in order to pull up a metal plate weighing 20 pounds and to put a tanker truck nozzle in the underground storage tank; Be able to tolerate exposure to gasoline fumes and cleaning products; Be able to climb a ladder to clean windows or change gasoline price signs; Be able to speak and understand English, including the ability to hear the spoken word; Be able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin; Be able to clean the parking lot and grounds surrounding the convenience store; Be able to enter and work in a cooler at a temperature of 33 degrees up to 20 minutes at a time.
4. Disclaimer The list of Requirements, Duties, and Responsibilities not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, and changes in personnel, workload or technical development).