The Store Manager is responsible for managing all aspects of a Thorntons store, under the supervision of the General Manager, by ensuring each guest receives prompt and courteous guest service and by promoting and living company values, and pushing store goals and initiatives.
Essential Job Functions (RESPONSIBLE TO) Expertly manages sales, shrink, gross profit, and supplies by maintaining excellent store standards. Ability to delegate tasks appropriately and follow up to ensure completion. Analyze and file all reports. Demonstrates Thorntons core values by assisting and coaching GSRs and providing helpful support to the GM. Willingly accepts direction and feedback and adapts to the changing needs of the business. Achieve and sustain merchandising and brand standards. Display all products according to planogram and monthly marketing plan. Keep all sales and storage areas organized. Ensure that safety equipment is available and in useable condition. Accurately counts, stocks, orders inventory, and provides data to support store profitability; very organized. Proactively finds solutions based on data collected. Train and empower team members to delight guests through demonstrating Thorntons core values. Supports and guides team members through career path. Holds Team Members to a high standard of execution through coaching and accountability. Adheres to all Thorntons policy and procedures. Perform additional duties as assigned. Preferred Qualifications Education ∼ High School Diploma or GED Experience ∼ All experience will be considered Knowledge/Skills ∼ Ability to speak, read, understand, and write the English language. ∼ Ability to perform accurate mathematical calculations ∼ High energy and strong work ethic. ∼ Excellent interpersonal skills. ∼ Possess effective leadership and management behaviors. ∼ Assertive communication skills. ∼ Self-motivated to achieve excellence. ∼ Effectively works together to manage the tasks and processes and puts the needs of the store and the team above their own. ∼ Positively interacts with guests and builds brand loyalty through store and merchandise appearance. ∼ Strong guest service skills. ∼ Sufficient visual acuity to check identification and process money orders. ∼ Ability to read and understand instructions for operation of electronic cash registers and other equipment. ∼ Ability to read electronic fuel reports. Equipment/Special Expertise ∼ Knowledge and experience with desktop and mobile devices for business operation. Other Considerations ~ Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. ~ The Store Manager must have a valid driver’s license in order to complete price surveys. This survey requires the Manager to have a vehicle on site and drive the area of competition which may include several streets and interstate highways. The average miles driven are ten to twenty miles in possible heavy traffic and in all weather conditions. The survey may be required multiple times per day and without scheduled notice.