A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check-in procedures. The shift leader will execute every aspect of Thorntons food and beverage program and be able to provide up to date training in standard practices, procedures and food safety to other team members. The shift leader will ensure the respect of all team members, provide coaching, celebrate achievements and ensure prioritization, delegation and completion of tasks when running an assigned shift without other store management/leadership. The shift leader is to work multiple shifts (for example: 1st, 2nd, and 3rd) and is expected to assist in training of new team members.
Essential Job Functions (RESPONSIBLE TO) • Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management. • Ring all sales as discussed in the operations procedures. • Assure proper sale and accounting of money orders/lottery during shift. • Accurately account for price overrides, store use of merchandise, voids, returns and waste. • Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times. • Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. • Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction. • Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies. • Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list). • Clean the parking lot and grounds surrounding the store as needed. • Advise store management of any maintenance or safety problems. • Practices safe working habits that align with company safety rules • Properly uses the Guest Service Department for guest service issues • Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet. • Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations • Perform additional duties as assigned. • Maintain PAR levels as outlined on PAR sheet per store expectations. Preferred Qualifications Education ~ High School Diploma or GED Experience ~ All experience will be considered Knowledge/Skills ∼ Ability to speak, read, understand, and write the English language. ∼ Ability to perform accurate mathematical calculations