Downtown Ace Hardware is a locally-owned family-run business. We have been in Downtown Fort Collins since 1990. We pride ourselves on our excellent customer service, our product knowledge, and our wide range of products. We are seeking long-term full- and part-time applicants. We offer a flexible schedule, paid time off, and employee discounts. Essential duties & responsibilities include the following: Customer Service: • Provide a positive representation of Downtown Ace Hardware. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the store. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise resets through the store. • Provide assistance to Department Specialists, i.e. price changes, special orders. • Ensure signage is current throughout the store. • Communicate any merchandising, cost control or sales idea to Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Applicant should be a high school graduate or have a GED. Retail experience preferred, but we will happily train a willing learner. Physical Demands may include standing for long periods of time, walking, lifting (up to 25lbs), and climbing.
Must be able to pass a drug test All staff must attend monthly store meetings