General Summary The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall department cleanliness. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service: • Provide a positive representation of Handy Ace Hardware. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. • Solicit customers to open an Ace Rewards card Store Operations • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the department. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the department. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise resets through the department. • Provide assistance to Department Specialists, i.e. price changes, special orders. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Education/Training High School or GED equivalent. Experience Formal retail experience preferred. Knowledge in Basic Hand Tools, Pneumatics/Welding & Wet/Dry Vacs, Specialty Hand Tools, Power Tools & Accessories, etc. Physical Demands Standing, walking, lifting (up to 25lbs) and climbing.