A McDonald's Shift Manager is a member of the management team. You represent McDonald's, serve customers, coach team... Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team. Our Shift Managers ensure that everything is under control during their shifts. Typical responsibilities include overseeing all operations from greeting customers to the quality and speed of service in all of our restaurants. ... On average, a McDonald's shift manager manages a team of 15 to 20 people per shift.