Oversees the guests’ experience from beginning to end. These responsibilities include: • Greet Guests • Seat Guests • Guest Farewells • Handle Guests Who Are Waiting • Answer and Handle Telephone Calls • Handle Fiesta To Go Orders • Handle Brand Marketing and Gift Certificate Sales • Clean & Maintain Foyer, Host Desk Area and Restrooms • Oversee Dining Room Atmosphere and Operations • Perform any other Duties as Assigned by Manager • Do All of Above Tasks in a “Guest Obsessed” Manner! ◊ Be a Team Player ◊ Give an Immediate Greeting ◊ Give a Warm Smile – You’re Glad They Came ◊ Make a Sincere Connection with Them ◊ Cheerfully Honor Special Seating Requests ◊ Remember Something About Our Guest ◊ Make Kids Feel Special ◊ Tell Our Guest Who Will Be Serving Them ◊ Sense Our Guests’ Needs ◊ Say Good-Bye As You Would To A Friend ◊ Open The Door For Them ◊ Decorate With And Give Away Balloons ◊ Answer The Phone With “Buenos Dias” or Another Friendly Spanish Greeting ◊ Special Treatment For A Birthday Guest ◊ ANYTHING YOU CAN DO TO MAKE OUR GUEST FEEL AT HOME AT HACIENDA ◊ ANYTHING YOU CAN DO TO MAKE OUR GUESTS SAY "WOW . . . THAT WAS A FUN, WACKY, UNEXPECTED, UNFORGETTABLE EXPERIENCE!"
Position requires ability to learn Hacienda’s standard dining room procedures, organization, ability to work with others, friendly, professional and Guest Obsessed demeanor toward guests. Must be able to be on feet for extended periods of time and able to lift up to 50 pounds.
Prior foodservice work experience is helpful but not necessary.