The Assistant Store Manager (ASM) provides direction and oversees the work of others in a leadership capacity. He/ She assists customers in the purchase products, develops customer connections, and maintains a positive attitude with every customer. The ASM assists the Store Manager in all operations of the store, and ensures a safe, customer-focused, and environment at all times. ASMs are responsible for all Store Manager duties when the Store Manager isn't present. The ASM position requires a high level of initiative, communication skills and organizational skills, and the ability to project a positive image of the Company while constantly providing courteous and friendly service to customers.
• 2-4 years of experience as a Supervisor or Lead CSA at a retail store. • Must be at least 21 years of age. • High School diploma or GED preferred. • Must be authorized to work in the U.S. • Must have a valid, infraction-free Driver’s License. • Ability to communicate effectively in English, both in written and oral forms is required. • Strong capability to understand and follow oral and written instructions. • Skilled at basic arithmetic operations using addition, subtraction, multiplication, and division. • Demonstrated experience operating a cash register, computer console, and other related equipment and tools. • Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
ESSENTIAL JOB FUNCTIONS: • Assist the Store Manager (SM) in directing and supervising the day-to-day retail operations of assigned location according to company policy. • Take ownership & accountability of location in the absence of SM. • Assist with the preparation of necessary reports and paperwork; assists in daily supervision of staff. • Reports to work as scheduled; be neatly groomed and in approved uniform as described per the Company Dress Code Policy. • Uphold professional conduct at all times; consistently keep a positive attitude and demeanor. • Meet, greet, and thank customers in a friendly and timely manner, providing the best customer service and handling complaints quickly and tactfully. • Help customers purchase products by using product & promotions/pricing knowledge. • Develop customer connections by understanding a customer’s frequent purchases, leading to a one-on-one relationship by learning about the customer. • Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions. Provide assistance/training to customer service associates, lead customer service associates in utilizing transactional equipment. • Adhere to the Company Loss Prevention Policy (proper cash handling procedures, etc.) • Maintain security controls regarding drive-offs, burglary and theft prevention, counterfeit bills, etc., as established by the company • Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance/training to customer service associates, lead customer service associates, with food service equipment and maintenance. • Organize & maintain the store (inside/outside) including, but not limited to: Restrooms, floors, counter tops, shelving, displays, merchandise, food service equipment/area, parking lot, pumps, car wash, and facility property; train other store personnel as needed on processes. • Properly stock the walk-in cooler and freezer and train others on cleaning/organizing as needed. • Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy. • Complete all required orientation training and on-going training as well as attend job-related mandatory meetings. • Notify management of any observed dishonesty by customers, vendors, or store employees. • Keep all secured area doors locked, ensure all doors are properly secured during closing, and the alarm is properly engaged. • Ensure all staff is acting in accordance with all local, state, and federal laws and regulations. • Verify that all customers purchasing age restricted products meet the allowable criteria for purchases (example: alcohol and tobacco sales). • Provide answers and information to store personnel, especially regarding to questions about company Policies and Procedures. • Document all information pertaining to incidents on appropriate company-approved forms. • Inform Store Manager of any issues or concerns that might affect the store’s customer service, safety record, profitability, or adherence to Company’s Policies and Procedures. • Keep all company and store information strictly confidential. • Comply with and enforce all policies and procedures as outlined in the Company Employee Handbook. • Perform all regular duties with minimal direction and/or periodic supervision and perform additional duties as assigned.