Employer actively reviewing applications

    Assistant Manager

    Naf Naf Middle Eastern Grill -Knoxville
    126 North Cedar Bluff Road, Knoxville, TN
    Part-time, Full-time

    Job Description

    Naf Naf Middle Eastern Grill - Knoxville is a locally owned and operated franchise location of Naf Naf Middle Eastern Grill.

    Naf Naf was founded in 2009 and is the premium destination for fresh, authentic Middle Eastern food. Oven baked pitas, hand cut salads and freshly prepared sauces all serve as an accompaniment to award-winning shawarma and falafel. Naf Naf is a fast casual restaurant with 39 locations (Illinois, Minnesota, New Jersey, Ohio, Pennsylvania, Delaware, Washington D.C. Wisconsin, and Tennessee) and more under development. Naf Naf has received industry acclaim, being named a 2019 Top 100 Movers and Shakers by Fast Casual for two years in a row, a 2018 Top 40 Hottest Start-Ups by QSR Magazine, and a 2018 Future 50 Restaurants by Restaurant Business.

    General Managers lead our teams and drive the daily operations of their store.  We're all about supporting our operators so to be successful, you must have the motivation and dedication to learn and grow, and we’ll teach you the daily operations. We don’t want someone who is just overseeing the restaurant; we want a proven leader who’s passionate about pitas, managing P&L, adhering to processes, and the people-first culture.

    Currently-offered benefits & perks for General Managers:

    • Free Naf Naf food and Naf Naf gear
    • Flexible schedules based on availability and business need
    • Opportunities for professional development and advancement
    • Paid time off


    • Assists with recruiting, hiring, and training team members to encourage growth within the company
    • Ensures training program is fully implemented and executed properly
    • Identifies and develops internal candidates for Shift Leader positions
    • Prepares food according to the orders for dine in, take out, or catering
    • Holds restaurant team accountable for consistently delivering excellent customer service and food quality in adherence with procedures and food safety requirements
    • Communicates directly with customers and responds to customer needs
    • Resolves customer complaints timely and in a professional manner to ensure proper resolution and customer recovery
    • Maintains a clean and safe working environment by following cleaning and organization procedures
    • Ensures all security procedures are executed properly
    • Follow checklists, recipes, and all Naf Naf standards
    • Achieves operational objectives in service, cleanliness, safety and security, food quality, procedural compliance, and training
    • Assigns tasks to team members including but not limited to: cleaning, preparing orders and training Controls food costs and labor costs, waste and cash handling during every shift
    • Partners with the General Manager to develop long term sales growth initiatives designed to drive profitable sales growth
    • Maintains fiscal responsibility by weighing the cost/benefit impact of financial decisions
    • Monitors costs and adherence to budget
    • Identifies trends in store results and works with the General Manager to make improvements
    • Follows all cash handling procedures and ensure proper counts Completes all administrative and office tasks
    • Understands and follow all policies and applicable labor laws
    • Other tasks as assigned as well as, but not limited to, following all Company policies and procedures


    The ideal candidate will:

    • Motivate others and foster teamwork through words and actions
    • Exhibit a desire to teach, learn, and lead
    • Believe that challenging situations are an opportunity for learning and personal development
    • Have a detail-focused, results-driven attitude combined with the ability to effectively work and communicate with the Naf team (from all hourly staff to the CEO)
    • Display a strong passion for training and thrive on working with others to develop professionally and personally

    Requirements for Assistant Managers:

    • High School diploma or equivalent education
    • Must be at least 18 years of age due to compliance with State and Federal laws
    • Minimum of 1 year of experience as an Assistant Manager in a customer service environment with some P&L experience (in a fast-paced fast casual restaurant preferred)
    • Must meet the minimum criteria in a background check
    • Must make a minimum commitment to work at least 45 hours per week with shifts of varying times and lengths. Must also have open availability and be available and willing to work a variety of days/times including weekends and evenings
    • Must have reliable transportation to work at any location within a district and market (where applicable). Transportation must be reliable before and after any scheduled shift
    • Able to provide the appropriate documentation to prove U.S. work eligibility
    • Able to perform all essential functions of the position
    • Able to read, speak, and write English
    • Able to lift and carry up to 50 pounds
    • Required to stand, walk, and exert fast-paced movement for the duration of your scheduled shift
    • Able to adapt to changing customer volume levels with a sense of urgency
    • Able to perform math calculations, reading, listening and speaking skills at the intermediate level
    • Able to read and follow recipes and sanitation guides 
    • Able to use cooking and/or baking measurement tools according to the listed recipe
    • Able to oversee a fast-paced, customer-focused store through the coordination of schedules, problem solving, training, maintaining cleanliness and providing excellent customer service

    Naf Naf Middle Eastern Grill is proud to be an equal opportunity employer, and employees or applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, protected veteran status, or any other classification protected by federal, state, or local law.

    We are an E-Verify employer.

    Posting ID: 548052720Posted: 2020-02-20