Baptist Health has a commitment to strengthening the compassionate care we provide. With the addition of Boca Raton Regional Hospital, Baptist Health is able to provide the Palm Beach community expanded access to healthcare services.
Boca Raton Regional Hospital is an advanced tertiary medical center with 400 beds and is a recognized leader in Cardiovascular Care, Oncology, Women's Health, Orthopedics, Emergency Medicine and the Neurosciences, all of which offer state-of-the-art diagnostic and imaging capabilities. The Hospital is now a part of Baptist Health South Florida is the region's largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center.
Baptist Health South Florida is once again one of the 2020 Fortune 100 Best Companies to Work For! This is the 20th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2020-2021 Best Hospitals report and have been honored as one of PEOPLE's 2020 50 Companies That Care by PEOPLE magazine and Great Place to Work.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!
Coordinates and schedules an extensive menu of outpatient imaging exams (with different preparations, clinical criteria and radiology protocols) while ensuring data accuracy in order to achieve patient safety and positive outcomes. Effective interpersonal skills in dealing with others including patients, families, employees and medical staff to maximize communication and productivity while demonstrating the highest level of service excellence to all callers. Maintain an in-depth, updated knowledge of the multiple Baptist Health imaging facilities, their service offerings, driving directions and other pertinent
information to educate patients and facilitate a positive patient experience. Customer service expectations include meeting and/or exceeding departmental service levels (80/20 - 80% of calls answered within 20 seconds) an abandoned call rate of <5% and individual call quality goals. Maintain knowledge of Baptist Health pricing and financial assistance options and refer callers as appropriate tothe Corporate Pricing Office and the Financial Assistance Department.
High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent training or experience required.
Significant customer service experience, ideally in the hospitality industry or Call Center environment. Medical Terminology highly preferred (written & oral). Bilingual highly preferred. Data entry skills required. Verbal and written communication skills. Knowledge of health care reimbursement/managed care preferred. Ability to multi-task in a fast-paced, intense (high volume) call center required.
Posting ID: 548105065Posted: 2021-02-25Job Title: Scheduler Scheduling Business Support