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    Chill Staff - Assistant Manager - Shift Leader

    Dairy Queen
    435 Main Street, East Hartford, CT
    Part-time, Full-time

    Job Description

    CHILL STAFF

    Assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards. Essential job functions include, but are not limited to:

    • Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
    • Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
    • Be pleasant and alert to customer needs.
    • Properly and safely operate and maintain restaurant equipment including related chill equipment while following all health and safety standards.
    • Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
    • Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
    • Stocks and executes proper rotation of products.
    • Completes assigned prep work for stocking and set up of chill area.
    • Controls food production process.
    • Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
    • Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
    • Informs immediate supervisor promptly of all problems or unusual matters of significance.
    • Performs other duties and responsibilities as requested by management staff or shift leaders.

    Additional Responsibilities:

    • Operates chill area in accordance with established PRIDE standards, policies and procedures.
    • Responsible for quick, accurate and safe treat production process.
    • Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
    • Maintains a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate.
    • Communicates all significant issues, both positive and negative, with management staff.
    • Must be able to move cases of food/paper products, buckets of sanitizing liquid or cleaner, containers of up to 50 pounds up to 10 times per six-hour shift.
    • Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
    • Must be able to work in and out of different temperature ranges.
    • Must be able to stand for long periods of time.
    • Must be able to read order monitors, and recall and communicate products and contents.
    • Must practice established food handling procedures and meet any local health regulations.
    • Must exhibit and use good manners, proper personal hygiene, positive attitude, and promptness

      Job Description

      Assistant Manager

      Assist the General Manager in executing all aspects of the restaurant operations. May be assigned specific areas to manage within the restaurant in accordance with the GM’s overall business plan.

      Essential job functions include, but are not limited to:

    • Manage entire operation of restaurant during scheduled shifts.
    • Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
    • Assist in the execution of the restaurant’s business plan as directed by the GM.
    • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
    • Ensure guest service in all areas meets company standards.
    • Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.
    • Accurately complete designated duties such as inventory control, ordering of products, cash control.
    • Assist in optimizing profits by controlling product and labor costs.
    • Communicate and oversee the execution of product promotions.
    • Staff, train and develop hourly employees through hiring, orientations, ongoing feedback, use of Training materials, establishment of performance expectations and by conducting performance reviews.
    • Prepare hourly employee schedules to meet the staffing requirements for each day part as determine by the GM.
    • Perform other duties and responsibilities as requested by the GM.
    • Additional Responsibilities:

    • Manage the operation of restaurant through the development and growth of staff, sales and profitability in accordance with established company standards, policies and procedures.
    • Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
    • Maintain a positive working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency.
    • Communicate all significant issues, both positive and negative, with GM.
    • Requirements:

    • Restaurant experience preferred but not necessary.
    • High School diploma or equivalent required.
    • Must have excellent customer service and employee relation skills.
    • Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
    • Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
    • Must be able to work in and out of different temperature ranges.
    • Must be able to stand for long periods of time.
    • Must be able to lift up to 50 pounds.
    • Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
    Posting ID: 548330325Posted: 2020-02-11