Position Title: Team Leader
Job Tvpe: Hourly, Non-exempt
Position Summarv: Contributes to A&W@ success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfoftable environment.
Summaru of Kev Responsibilities (include, but are not limited to, the followinq):
. Work in various positions as needed during shift in addition to Supervisor duties. o Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties. o Monitors Team Member pr@uctivity and peformance. Provides clear, specific, timely, and respectful coaching and feedback to improve peformance and achieve operational excellence.
. Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security. o Assists in orientation and training of new Team Members. Uses company training resources effectively.
Recommends Team Member training needs to RGM. r Serues as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
. Takes appropriate and immediate action to resolve guest complaints. Foltows up to ensure guest satisfaction.
Works with RGM to continually improve guest service. r Communicates effectively. Filters information between RGM and Team Members as needed. o Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits,
HAACP records, and maintaining financial and labor records.
. Sets the standard for regular and consistent attendance and punctuality.
Required Knowledoe, Skills and Abilities
. Knowledge of food seruice operations. Minimum one year of experience in industry,
. Knowledge of food safety and physical safety guidelines
. Strong interpersonal skills
. Strong customer service skills o Strong problem solving skills o Effective communication, orally and in writing, with Team Members and guests
. Develop and maintain effective working relationships
. Lead and motivate a team, even during challenging times
. Able to lift up to 40 pounds. o Must be able to stand and exeft fast-paced mobility for periods up to 4 (four) hours in length.
AvailabiliW Reouirements: o Must have flexible availability for scheduling
. Must be available for both opening and closing shifu
. Must be able to work beyond scheduled hours as business requires