Shift Manager

    A&W Stansbury Park
    6777 North Hwy 36, Stansbury Park, UT
    Part-time, Full-time

    Job Description

    Position Title: Team Leader
    Job Tvpe: Hourly, Non-exempt

    Position Summarv: Contributes to A&W@ success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfoftable environment.

    Summaru of Kev Responsibilities (include, but are not limited to, the followinq):

    . Work in various positions as needed during shift in addition to Supervisor duties. o Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties. o Monitors Team Member pr@uctivity and peformance. Provides clear, specific, timely, and respectful coaching and feedback to improve peformance and achieve operational excellence.
    . Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security. o Assists in orientation and training of new Team Members. Uses company training resources effectively.
    Recommends Team Member training needs to RGM. r Serues as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.

    . Takes appropriate and immediate action to resolve guest complaints. Foltows up to ensure guest satisfaction.
    Works with RGM to continually improve guest service. r Communicates effectively. Filters information between RGM and Team Members as needed. o Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits,

    HAACP records, and maintaining financial and labor records.
    . Sets the standard for regular and consistent attendance and punctuality.

    Required Knowledoe, Skills and Abilities

    . Knowledge of food seruice operations. Minimum one year of experience in industry,

    . Knowledge of food safety and physical safety guidelines

    . Strong interpersonal skills

    . Strong customer service skills o Strong problem solving skills o Effective communication, orally and in writing, with Team Members and guests
    . Develop and maintain effective working relationships
    . Lead and motivate a team, even during challenging times

    Phvsical Requirements:

    . Able to lift up to 40 pounds. o Must be able to stand and exeft fast-paced mobility for periods up to 4 (four) hours in length.

    AvailabiliW Reouirements: o Must have flexible availability for scheduling
    . Must be available for both opening and closing shifu
    . Must be able to work beyond scheduled hours as business requires

    Posting ID: 548410461Posted: 2020-02-08