The Host/Hostess is responsible for coordinating the teamwork between the Servers, the production team (Broiler Cook, Fry Cook, and Expeditor), and the Manager on duty to provide outstanding, personal, and enthusiastic service to all Guests. In addition to providing hospitality, the Host/Hostess maximizes seating through planning ahead and knowing the stations, table numbers, and Servers’ abilities.
Qualities of an Excellent Host/Hostess
Your main job is to make the Guests feel as if they are guests in your own home. As the first representative of Colton’s our Guests come in contact with, you need several qualities:
Professionalism: Present a neat, clean appearance, excellent personal hygiene, confident, composed attitude, and a pleasant of voice with language free of slang
Friendliness: Wear a genuine smile and are courteous, thoughtful, and consistently cheerful and outgoing.
Visibility: Stay near the hostess station in view of the entrance whenever not interacting with Guests and anticipating their needs.
Awareness: Constantly observe Guests and other team members to learn where Guests can be seated next and which Guests or team members need assistance and attend to a need before it becomes a problem.
Your responsibilities include the following:
Greeting each party in a warm friendly manner.
Seating each party according to their preferences, with station rotation in mind.
Telling Guests their Server’s name, the soup of the day, and about any specials or promotions.
Anticipating Guests’ special needs.
Saying farewell to all Guests.
Bussing tables when extra help is needed.
When there are no Guests to be seated, you may be asked to assist with the following:
Making coffee and tea.