Scheduling Coordinator/ Customer Service Representative

    Rentokil Initial
    Knoxville, TN, KNOXVILLE, TN
    Full-time, Part-time
    Similar jobs pay $9.30 - $14.84

    Job Description

    Job Description

    Scheduling Coordinator/ Customer Service Representative

    Thanks to overwhelming growth, Russell's Pest Control is looking to add a scheduling coordinator / customer service representative. Candidates for this position need to be a self-motivated and extroverted who can work in a fast pace environment.

    Job duties include the following.
    • Answering incoming customer calls to schedule services, make payments, and answering questions about their account.
    • Scheduling services for customers in the most productive manner possible
    Minimum qualifications for this position are as follows.
    • High school diploma or equivalent. Two years of console experience in a busy, customer service-oriented position.
    • Knowledge of: Computer operations to include the use of email and web browser, Word, Excel and customer service techniques.
    • Ability to: Think quickly and communicate orally with a variety of callers; handle a high volume of calls (e.g., 125 calls per hour).
    • Ability to multitask as necessary when asked to perform other tasks.
    Physical requirements include the following.
    • Ability to work in a fast paced, sometimes noisy office environment
    • Ability to handle pressure of call volumes that fluctuate seasonally
    • Ability to handle extended sitting at a desk/computer
    • Ability to perform keyboarding
    This position is a full-time position. Hours are Monday-Friday 8am-5pm and do include a rotating Saturday every 5-7 weeks from 8am-12pm.

    Job Type: Full-time

    Qualifications
    We are Proudly an Equal Opportunity Employer!
    EOE AA M/F/Vet/Disability

    Link to Federal employment poster:
    http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

    Pay Transparency Nondiscrimination Provision


    https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

    Posting ID: 548697769Posted: 2020-03-24