Customer Service Rep(07313) - 20 E. Bullion St.

    Domino's Pizza
    20 East Bullion Street, HAILEY, ID
    Full-time, Part-time

    Job Description

    Title

    Customer Service Rep(07313) - 20 E. Bullion St.

    Job Description

    Summary
    Accurately take and process orders and transactions received either in person or over the phone. Provide outstanding customer service. Check all products for accuracy against quality standards. Support the restaurant by performing other workstation duties. Comply with Domino's uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.
    Job Duties and Responsibilities
    Receive and process telephone orders. Handle sensitive and confidential customer information in a responsible manner. Execute credit transactions. Provide quality customer service through positive and professional interaction with customers in person or by phone. Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Contribute to an atmosphere of teamwork, energy and fun. Operate all equipment. Clean equipment and facility daily. Perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders. Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Must have verbal, written and telephone skills to take and process orders. Motor coordination between eyes and hands/finders to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touchscreen. Stock ingredients from delivery area to storage, work area, walk-in cooler. Take inventory and complete associated paperwork.
    Physical Demands

    STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with some linoleum in the back area. Height of work surfaces is between 28" - 48".
    WALKING: Walking is generally in short distances for short durations.
    SITTING: Paperwork is normally completed in an office at a desk or table. LIFTING: Bulk product deliveries are made twice a week or more and are lifted/moved to walk-in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.

    CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
    PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"-72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
    CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance.
    STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
    CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.
    REACHING: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
    HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
    MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    Work Conditions EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks, such as couponing. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.
    SENSING: Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
    TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
    Additional Information
    Must be 16 years of age or older Possess basic math and problem solving skills Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise Must be cross-trained and perform other workstation duties within the restaurant as needed Bilingual in certain markets Non-exempt, hourly position

    Req ID

    23211BR

    City

    Hailey

    State

    Idaho

    Address 1

    20 East Bullion Street

    Franchise Privacy Policy

    I acknowledge that I am applying for employment with ACTIVE GEARS, INC, an independently owned and operated Domino's Pizza franchisee that is a separate company and employer from Domino's Pizza LLC and any of its affiliates or subsidiaries. I further acknowledge that any decisions regarding my employment will be made solely by ACTIVE GEARS, INC and that my employer is not Domino's Pizza LLC or any of its affiliates or subsidiaries.

    Job Category

    Store Customer Service Rep

    Franchise Consent Statement

    CRIMINAL BACKGROUND CHECK POLICY

    PURPOSE

    Independent Domino's Franchise DPLS, LLC ("Franchisee") believes that hiring qualified individuals contributes to our overall success. Criminal background checks serve as an important part of the selection process. Background checks help us obtain information necessary to determine an applicant's overall employability, in order to ensure the protection of Franchisee's physical property and other assets, as well as to protect sensitive financial information about our customers, and to ensure the safety of same.

    The requirement of a criminal background check is made on the basis of the particular requirements of the job, the employer's business necessity, and applicable federal and state laws. Franchisee is an equal opportunity employer and does not discriminate on the basis of race, sex, age, national origin, religion, disability, genetic information, or any other characteristic protected by federal, state or local laws.

    PROCEDURES

    Franchisee will conduct criminal background checks on all job applicants for positions involving financial responsibilities, including receipt of confidential customer financial information, as well as positions involving direct customer contact at the customer's home. Because all our employees have access to financial and other sensitive information about our customers, Franchisee believes that criminal background checks are necessary for all employees. Franchisee will use a third-party agency to conduct the criminal background checks to verify the accuracy of the information provided by the applicant during the selection process. Information collected by the third-party agency may include past employment, education, criminal background, finances and reputation.

    When a criminal history record check is required, Franchisee will request that the applicant provide written authorization for the background investigation. Franchisee will inquire only about convictions, if any, and not about arrests, unless required by applicable law.

    CRIMINAL HISTORY DISQUALIFYING FACTORS

    In accord with applicable laws, including the federal Fair Credit Reporting Act, an applicant will be given an opportunity to review the criminal background check results and submit an explanation for the results. If an applicant is found to have falsified any information regarding conviction history, the applicant will not be considered for employment. If an employee seeking a transfer or promotion to a position requiring a criminal history record check is found to have falsified any information regarding conviction history, the employee may be immediately discharged.

    Posting ID: 548699665Posted: 2020-02-25