Customer Service Rep(07996) - 1331 Broadway

    Domino's Pizza
    1331 Broadway, PLACERVILLE, CA
    Full-time, Part-time

    Job Description


    Customer Service Rep(07996) - 1331 Broadway

    Job Description


    You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.


    Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.


    Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.


    We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!


    You must be 16 years of age or older for in store work. You must be 18 years of age or older for Delivery work.

    General job duties for all store team members
    • Operate all equipment.
    • Stock ingredients from delivery area to storage, work area, walk-in cooler.
    • Prepare product.
    • Receive and process telephone orders.
    • Take inventory and complete associated paperwork.
    • Clean equipment and facility approximately daily.

    Orientation and training provided on the job.

    Communication Skills

    Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

    Essential Functions/Skills
    • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    • Must be able to make correct monetary change.
    • Verbal, writing, and telephone skills to take and process orders.
    • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
    • Ability to enter orders using a computer keyboard or touch screen.

    Exposure to:
    • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
    • Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust.
    • Cramped quarters including walk-in cooler.
    • Hot surfaces/tools from oven up to 500 degrees or higher.
    • Sharp edges and moving mechanical parts.
    • Talking and hearing on telephone.
    • Near and mid-range vision for most in-store tasks.
    • Depth perception.
    • Ability to differentiate between hot and cold surfaces.

    The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

    PHYSICAL REQUIREMENTS including, but not limited to the following :

    Standing: Most tasks are performed from a standing position.

    Walking: Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".


    For short distances for short durations


    Paperwork is normally completed in an office at a desk or table

    • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
    • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
    • Cases are usually lifted from floor and stacked onto shelves up to 72" high.
    • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
    • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
    • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
    • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
    • Trays may also be pulled.

    Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

    Req ID






    Additional Job Details

    • Forward bending at the waist is necessary at the pizza assembly station.
    • Toe room is present, but workers are unable to flex their knees while standing at this station.
    • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
    • Forward bending is also present at the front counter and when stocking ingredients.

    Performed occasionally to stock shelves and to clean low areas.

    • Reaching is performed continuously; up, down and forward.
    • Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
    • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
    • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
    • Eye-hand coordination is essential. Use of hands is continuous during the day.
    • Frequently activities require use of one or both hands.
    • Shaping pizza dough requires frequent and forceful use of forearms and wrists.
    • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
    • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
    • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

    Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

    In addition to the above listed descriptions.Delivery drivers will also need to be able to perform the following:

    Driving Specific Job Duties
    • Deliver product by car and then to door of customer.
    • Deliver flyers and door hangers.
    • Valid driver's license with safe driving record meeting company standards.
    • Access to insured vehicle which can be used for delivery.
    Essential Skills
    • Navigational skills to read a map, locate addresses within designated delivery area.
    • Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
    Physical Demands

    CARRYING: During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

    DRIVING: Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

    WALKING: Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

    CLIMBING: During delivery of product, navigation of five or more flights of stairs may be required.

    Work Conditions

    Exposure to:

    Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

    Sensing: Far vision and night vision for driving.

    Address 1

    1331 Broadway

    Franchise Privacy Policy

    I acknowledge that I am applying for employment with Quality Pizza Inc., an independently owned and operated Domino's Pizza franchisee that is a separate company and employer from Domino's Pizza LLC and any of its affiliates or subsidiaries. I further acknowledge that any decisions regarding my employment will be made solely by Quality Pizza Inc. and that my employer is not Domino's Pizza LLC or any of its affiliates or subsidiaries.
    As a condition of initial and continued employment with the Company, all current and former employees are expected to conduct themselves in a manner which protects and preserves the Companys proprietary, confidential, and trade secret information. "Trade secret" means information, including a formula, pattern, compilation, program, device, method, technique, or process, that:
    Derives independent economic value, actual or potential, from not being generally known to the public or to other persons who can obtain economic value from its disclosure or use; and
    Is the subject of efforts that are reasonable under the circumstances to maintain its secrecy.
    The following are examples of confidential and/or trade secret information that must be maintained as confidential by employees and former employees.
    1. Business matters relating to marketing, costs, profits, and pricing methods.
    2. The details or provisions of any private written or oral contract or understandings between the Company and a third party, client, or vendor.
    3. The details of any statistical data, training manual, financial statements, forms, techniques, methods, or procedures not generally known to competitors of the Company.
    4. Procedural, training, or instructional manuals which have been developed by the Company and which are not generally known to the public.
    5. Long-range plans, budgets, acquisition strategies, methods of operations, pricing, bid information, and financial performance belonging to the Company and not generally known to the public.
    6. Computer software and programs, proprietary information, and other data relating to aspects of the Company finances or unique operations which cannot be obtained from sources other than the Company.
    7. Other confidential information that provides the Company with a substantial competitive advantage in conducting its business that has not, by legitimate means, become generally known and in the public domain.
    8. Names and addresses and any related information pertaining to the Companys customers that is not generally known in the public domain.
    9. Confidential employee information (e.g. medical records) obtained within the course and scope of your employment duties.
    10. All information protected by the Uniform Trade Secrets Act and the California Uniform Trade Secret Act.
    Employees are not prohibited by this policy from engaging in activities for their mutual aid and protection. Employees have the right, without violating this policy, to discuss among themselves or with others issues relevant to their pay, benefits supervisors, safety, and other working conditions, or otherwise legally engage in activity with others in an effort to change working conditions.

    Job Category

    Store Customer Service Rep

    Posting ID: 548699864Posted: 2020-02-11