Customer Service Rep(02464) - 7250 Center St

    Domino's Pizza
    7250 Center St, MENTOR, OH
    Full-time, Part-time

    Job Description

    Title

    Customer Service Rep(02464) - 7250 Center St

    Job Description

    General job duties for all store team members

    Operate all equipment.
    Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily.

    Training

    Orientation and training provided on the job.

    Communication Skills

    Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

    Essential Functions/Skills

    Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

    WORK CONDITIONS

    Exposure to:

    Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

    SENSING

    Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception.
    Ability to differentiate between hot and cold surfaces.

    TEMPERAMENTS

    The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

    Req ID

    27082BR

    City

    Mentor

    State

    Ohio

    Additional Job Details

    PHYSICAL REQUIREMENTS including, but not limited to the following:

    Standing: Most tasks are performed from a standing position.

    Walking: Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

    Walking

    For short distances for short durations

    Sitting

    Paperwork is normally completed in an office at a desk or table

    Lifting

    Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.

    Carrying

    Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

    Pushing

    To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

    Climbing

    Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

    STOOPING/BENDING

    Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

    CROUCHING/SQUATTING

    Performed occasionally to stock shelves and to clean low areas.

    REACHING

    Reaching is performed continuously; up, down and forward. Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

    HAND TASKS

    Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

    Address 1

    7250 Center St

    Franchise Privacy Policy

    I acknowledge that I am applying for employment with Waller Enterprise Inc, an independently owned and operated Domino's Pizza franchisee that is a separate company and employer from Domino's Pizza LLC and any of its affiliates or subsidiaries. I further acknowledge that any decisions regarding my employment will be made solely by Waller Enterprise Inc and that my employer is not Domino's Pizza LLC or any of its affiliates or subsidiaries.

    Job Category

    Store Customer Service Rep

    Franchise Consent Statement

    I understand that you intend to make an independent investigation of my background which may include references, character, past employment, education, credit and consumer information, driving history, criminal or police records, or insurance claim records, including those maintained by both public and private organizations and all public records for the purpose of confirming the information contained on my Application and/or obtaining other information which may be material to my qualifications for employment (a "Background Investigation"). CONSENT. I hereby authorize you, as part of the application process, and from time to time during my employment, to conduct a Background Investigation, which may include a consumer report and/or Motor Vehicle Report. I authorize the release if all such information to you. I release without reservation, you and any person or entity which provides information pursuant to this authorization, from any and all liabilities claims or causes of action in regards to the information obtained from any and all of the above reference sources used. I acknowledge that this is a stand-alone consumer notification informing me that a report will be requested and that the information obtained shall be used solely for the purpose of evaluating me for employment, promotion, reassignment, or retention as an employee. We are an Equal Opportunity Employer, and does not discriminate on the basis of sex race, color religion, creed, national origin, veteran status, age, disability or on the basis of any other classification or characteristics protected by federal, state, or local law. In addition, this form is subject to revision without notice in the event of a change in federal/state or local law.

    Posting ID: 548701745Posted: 2020-02-11