Employer actively reviewing applications

    Inbound Customer Service Representative

    Anika Therapeutics, Inc
    640 Flat Shoals Ave SE, Atlanta, GA
    Full-time
    $16

    Job Description

    At Anika, our employees constantly brainstorm together, work hard, and deliver results. Although we have many departments at Anika, we operate as one team. We share one common goal, to deliver the best eye care solutions to help people return to their active lives more quickly and more naturally.

     

    Starting Wage: $16.00 per hour

     

    Full Time Benefits

    Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

    Paid time off (at minimum, 20 personal days + 7 holidays per year)

    Tuition Reimbursement for eligible US based employees

    401K with company match and fixed contribution

    Employee Stock Purchase Plan

    Full service cafeteria featuring Starbucks and subsidized Mindful options

    Access to fitness center

    Opportunities to volunteer in the community

    Development groups and training

    On-site Health Clinics

    Onsite Employee Assistance Program Counselors

    Anika Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

    Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

     

     

    Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions.

     

     

    Responsibilities

    Documents customer files.

    Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.

    Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.

    Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.

    Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.

    These routine customer service inquiries require the use of standard screens, scripts, and procedures.

     

     

    Preferred Qualifications

    If we had our say, we would also look for:

    H.S. Diploma or GED

     

    The same way we treat our employees is how we treat all applicants – with respect. Anika is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Anika.

    Posting ID: 548950633Posted: 2020-02-24