Home Equity Processor I

    Citizens Financial Group, Inc.
    Cincinnati, OH 45249, Cincinnati, OH
    Full-time, Part-time

    Job Description

    Description

    TheHome Equity Processor Ireviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications. The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.

    Primary responsibilities include:
    • Review submitted documentation to ensure compliance with bank requirements.
    • Follow-up and review routine documentation requirements with customers, loan officers, branches and other financial institutions. Complete review within department standards. Enter clear, concise comments, edit information and document application status on appropriate loan systems.
    • Communicate professionally in oral and written format with internal and external customers regarding status requests, missing information, explanation of required documentation and/or closing information.
    • Apply bank, state and federal regulations to ensure compliance (Fair Lending, Reg B, etc).
    • Meet department productivity and quality standards within department turn-time standards.
    • The incumbent reviews vendor reports, contacts customers, loan officers and/or branches to obtain routine loan documentation, resolves documentation issues for new loan applications. The incumbent must have excellent oral communication skills, knowledge of loan processing and related vendor reports and must be familiar with state and federal regulations. The incumbent is required to meet department productivity and quality standards.
    Qualifications

    Required Skills/Experience:
    • 1 year mortgage processing experience preferred
    • Ability to handle high volume work in a fast-paced environment
    • Self-starter and comfortable functioning as a team player
    • Goal oriented and successful at meeting deadlines
    • Excellent written/oral communication and interpersonal skills
    • Outstanding organizational skills and strong attention to detail
    • Strong customer service skills
    • High School Graduate or equivalent
    Hours and Work Schedule

    Hours per week: 40

    Work schedule: 8:00am - 5:00pm, Monday - Friday

    #LI-AP1

    Why Work for Us

    At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

    Equal Employment Opportunity

    It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

    Equal Employment and Opportunity Employer/Disabled/Veteran

    Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

    Posting ID: 548980563Posted: 2020-02-13