The Commercial Priority Services (CPS) Associate is responsible for ensuring best in class customer service experience for Commercial Banking clients. The CPS Associate will support and augment the entire CPS staff across all portfolios and relationships. The CPS Associate is responsible for flexing and shifting their support to different client inquiries, trainings, and portfolios in a dynamic fashion. The CPS associate will be able to resolve all client inquiries efficiently and effectively by developing a deep understanding of key Commercial Banking products and services.
The CPS Associate will be focused on providing an exceptional client experience at all times, by ensuring the client's needs are top of mind throughout all processes and procedures. The CPS Associate will be able to build and maintain relationships across Commercial Priority Services, Client Services, Commercial Operations, Commercial Relationship Managers, and Commercial Sales. Qualifications
- 2 years Customer Service experience
- Experience in the Financial Services Industry, previous Commercial cash management and loan experience preferred
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment while maintaining a high degree of accuracy
- Adapts well to new and changing processes
- Works effectively in ambiguous situations
- Ability to work independently and manage competing priorities
Hours and Work Schedule
Hours per Week: 40
Work Schedule: 8:30-5:00 Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.