Director Business Process

    Community Health Network
    Anderson, IN 46011, Anderson, IN

    Job Description

    Job Location

    The Director Business Process Discipline position is located in Indianapolis, IN.

    Job Duties

    The Director Business Process Discipline manages the human and organizational aspects of business processes and their transformation, along with driving the use of improved business process management (BPR) technology, with the aim of creating a process-managed organization to better deliver business outcomes. The position's main duties are to gain consensus on new process concepts and build coalitions to move process improvement (PI) and indeed transformation and innovation forward. The Director must mature process competencies to help drive the enterprise to achieve and sustain business outcomes. This includes presenting a vision to the broader organization of the BPR benefits and challenges, and identifying business performance and incentive metrics, to ensure continuous, sustained, organization-wide business operations improvement, transformational change, and valued business outcomes.

    • Demonstrated work in BPR in multiple industries, showing visionary leadership and tactical deliverable delivery
    • Strong understanding of different process styles (such as structured/unstructured, case management and decision-oriented) and involvement in multiple PI projects focusing on these styles, as well as following different solution delivery life cycles (waterfall and agile).
    • Practical people management experience (P&L management preferred), including the ability to work through influence and manage virtual and matrix teams to build a BPR program.
    • Demonstrated leadership on cross-functional business initiatives, including aligning with executive management. Track record of successful implementations that deliver value to the business and result in measurable business outcomes, while demonstrating business acumen and the ability to express PI work in terms of business value
    • Process improvements that show evidence of innovative outcomes, not just efficiency outcomes.
    • Proven track record of building consensus and forming coalitions, negotiation, and diplomacy. Strong evidence of successful change management and user adoption methods.
    • Knowledge of and experience in multiple BPR approaches and methodologies (e.g., BPR methods such as Lean and Six Sigma), even though the day-to-day activity of the BP director will trend toward the communication and program leadership activities, rather than process modeling.
    • Experience with business process modeling and analysis (BPRA) tools and understanding of other BPR technologies.
    • Large-scale program management experience including superior project management skills -the ability to manage large-scale, complex, cross-functional programs from a people, process and technology perspective.
    • Basic familiarity with and experience with BPR tools and understanding the value of automated business process discovery (ABPD) or simulation tools and techniques to document business process change plans.

    Bachelor's degree required, Master's degree preferred, M.B.A. or other advanced degree in business or social sciences is a plus.


    The successful candidate will have transformational, operational and technical skill sets.
    • Demonstrated multidisciplinary communications skills across all levels of an organization, especially with senior corporate and business-unit executives. Able to translate business goals and metrics into business process outcomes and related business cases for the overall enterprise, as well as for specific projects.
    • A keen sense of the organizational change techniques that will engage employees and drive the adoption of process improvement. Sell BPR value within projects using psychological approaches to persuasion and culture change (including gamification). Excellent negotiation skills and the ability to resolve multiple, conflicting viewpoints to set the scope and outcomes of BPR work.
    • The ability to be a change agent, using influence, education and persuasion to build relationships and gain support for difficult changes. Influential and charismatic, especially with decision makers and operational teams. The ability to translate business goals and metrics into business process outcomes and related business cases for the overall enterprise, as well as for specific projects.
    • Excellent interpersonal, verbal and written communication, including good presentations. Facilitation and negotiation skills as well as strong analytical and conceptual skills.
    • Intellectually inquisitive and creative; project and program management; critical thinking and problem solving, including strong intellectual integrity. More interested in business results than personal preferences. Highly collaborative; an inspiring and resourceful leader of BPR practice.
    • Able to empower others to do BPR, particularly with knowledge transfer, rather than controlling every aspect of a project. Builds excellent relationships with key internal and external customers based on trust and confidence. Ability to lead high-performing virtual teams. Ability to teaching, educate, coach, and mentor stakeholders toward continuous process improvement.
    • Strong understanding of organizational structure and culture; interest in tactical, short-term results, but mostly strategic, long-term goals. Ability to identify modifications to business practices to take full advantage of technology innovation. Vendor neutral.
    • Data gathering, and quantitative and qualitative data analysis - including BPR metrics and measures linking to business KPIs. Basic understanding of BPR modeling notation (such as Business Process Model and Notation (BPMN) used by the organization.
    • Understanding and appreciation for multiple process styles, not just common transactional process use cases (such as straight-through processing), but also longer-running case-based use cases for BPR technologies to drive business transformation and innovation.
    • Basic understanding of BPR technologies, including past experience in projects where they were used as partial or full execution platforms for most agile process change environments.
    • The ability to create original concepts and theories across a variety of projects, and to think creatively and beyond normal constraints, including across functional and organizational boundaries inside and outside of the enterprise.
    • Ability to analyze project needs and balance competing interests, and to determine the resources needed to meet objectives and solve problems that involve remote and elusive symptoms and often span multiple environments in a business area.
    • Knowledge of finance, accounting, valuation and metrics development, and statistical analysis skills

    Business Process Management, Performance Improvement, BPR, PI

    Additional Information

    Community Health Network embraces a servant leadership philosophy by putting the needs of patients, employees, and the community above our own. We strongly believe to provide exceptional healthcare services we need exceptional leaders. A Community leader humbly puts the needs of others first and provides focus and direction to those they have the privilege of leading. They demonstrate compassion in all interactions and are deeply invested in the growth and development of others.
    Posting ID: 548981023Posted: 2020-02-20