Full-Time Mobile Expert

    Wireless Vision
    Alton, IL, ALTON, IL
    Full-time

    Job Description

    Description

    Full-Time Mobile Expert

    T-Mobile Premium Retailer - Wireless Vision

    Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Mobile Expert role with Wireless Vision would be a perfect fit for you.

    In this role, you will represent the T-Mobile brand and meet customers' wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals!

    Your Talents:
    • Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs.
    • Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics.
    • Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
    • Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
    • Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
    • Complete accurate paperwork and transactions according to company policies and procedures.
    • Share customer experience with the rest of your team, including Management.
    • Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
    • Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades.
    • Build customers confidence by making their experience comfortable and simple while meeting their needs.
    • Engage in service selling and right fitting the customer with the appropriate total technology solution.
    • Assist in other tasks, duties, or projects as assigned by management.
    Your Experience:
    • Minimum of 6 months experience in retail or another environment with a strong customer focus.
    • Professional, energetic and positive attitude.
    • Excellent written and verbal/interpersonal communications skills.
    • Flexible scheduling availability.
    • Completed High school diploma/GED.
    • Bilingual preferred in certain locations.
    • Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
    • Must be able to move and/or lift up to 25 pounds.
    What We'll Offer:
    • Competitive paid time-off program
    • Medical, dental and vision benefits
    • 401k match
    • Phone service discounts
    • Development and growth opportunities
    Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace

    Posting ID: 549157393Posted: 2020-02-14