Customer Service Agent

    Fox Rent A Car
    1776 E Holt Boulevard, Fox Rent A Car Location # 1, Ontario, CA
    Full-time, Part-time

    Job Description

    If sitting behind a desk all day just isn't your thing...Join "Team Fox" and cruise through your workday.We offer a variety of jobs that fall under the umbrella of Customer Service Agent. However, we currently have an immediate need to "staff-up" our Operations Team. We are looking for individuals who truly enjoy working with the public and that will ultimately shine in the role of Ready Line Agent or Return Agent.As a CSA, you will become a vital member of the location's team and act as a Key Company Promoter! You will showcase your vibrant and spirited personality while providing the highest level of serviceability to all customers arriving to pick up or return their rental.

    As a Ready Line Agent, you will:
    • Keep the ready line area clean and presentable at all times
    • Ensure all vehicles are clean and ready for customers
    • Pull cars out of line that doesn't pass standards and send for servicing
    • Perform vehicle exchanges/vehicle swaps & upgrades as requested
    • Ensure all vehicles have a completed check out slip
    • Assist customers with locating their car and assist with luggage when needed
    • Provide assistance in moving or parking cars in throughout the facility
    As a Return Agent, you will:
    • Welcome all customers back to the facility by exhibiting an approachable and welcoming presence
    • Inspect returning vehicles for damage, mileage and fuel level
    • Secure vehicle keys from the customer and ensure that all luggage and personal belongs are removed
    • Complete appropriate forms and paperwork to notify management of any mechanical damage and/or issues to the vehicle
    • Review the final rental contract with the customer and explain all charges
      • Top-notch people skills
      • Ability to troubleshoot with a smile
      • Patience and understanding throughout rental experience
      • High School Diploma or equivalent
      • Valid Driver's License
    We offer:
    • A collaborative, fun, and family-oriented work environment
    • Promotional opportunities after 6 months of employment
    • Benefits: Medical, Vision, Dental, 401k
    • Paid Time Off, Vacation Time and Paid Holidays
    • Great Company Culture and an Awesome Management Team!
    Posting ID: 549158361Posted: 2020-02-14