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$14.00 - $14.84
Full-time, Part-time
1471 Rockville Pike, Rockville, MD 20852
Updated 26 days ago
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Work and Perks

Personalities are welcome here.

You don't just serve our customers amazing food and drinks, you help make sure they have a pleasant and smooth "pick-up" experience.

So what does it take to work with us?

We already mentioned having a great personality. Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right and you've got our interest.

What we offer:
  • 40% dining privilege
  • Fast-paced, fun environment
  • Open-door communication
  • Ability to advance your career
  • Health benefits
Requirements and Qualifications
  • Arrives to work on time as scheduled in full uniform
  • Utilizes standard greetings and telephone etiquette when addressing and speaking with Guests via phone
  • Greets Guests and delivery drivers in a warm and friendly manner while also acknowledging all Guests that come within five feet
  • Follows the "To-Go" steps of service as defined in the training materials
  • Provides the highest level of service by adhering to all Miller's Ale House service standards
  • Works directly with other Team Members to ensure all Guest needs are fulfilled in a timely manner
  • Ensures menu knowledge to address Guests' questions, including food allergy issues, while ensuring order accuracy
  • Maintains a neat and organized work areas to include proper food handling and sanitation protocol
  • Ensures work areas are stocked and ready for the next scheduled To Go Specialist, as well as cleanliness of work area upon departure
  • Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times
  • Washes hands every 30 minutes throughout the shift
  • Serves all food and alcohol within accordance of company standards and state service requirements
  • Maintains clean and sanitized work areas
  • Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard
  • Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member's responsibility
  • Positively communicates with other Team Members and Management to keep one another informed
  • Provides exceptional service throughout the entire shift
  • Possesses strong communication skills and the ability to work alone as well as with a team
  • Ability to multitask and work in a fast-paced environment
  • Ability to work with numbers and handle cash
  • Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software
  • Must be a minimum of 18 years of age unless otherwise dictated by state law
  • Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

The To-Go Specialist is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:
  • Remain standing for extended periods of time
  • Bending, squatting, and lifting, up to 20 lbs., for short distances
  • Ability to work with varying noise levels
  • Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations.

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