Multi-Unit Leader

    Updated 30+ days ago
    246 Highway 425 North, Monticello, AR 71655
    Full-time, Part-time
    Refer friends, get paid!

    Job Description

    SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform.

    As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins’ employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The job duties include:

    • Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.
    • Directs and assigns employees as needed to ensure all aspects of service meet operational standards
    • Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
    • Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
    • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
    • Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
    • Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
    • Monitors performance of vendors. Takes immediate corrective action when necessary.
    • Audits drive-in employment-related records and payroll records.
    • Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
    • Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
    • Recruits, interviews and hire management team members to achieve proper staffing levels.
    • Approves compensation levels of drive-in employees and managers within company guidelines.
    • Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
    • Develops and implements a marketing plan for region.


    Job Requirements
    Additional Requirements:
    * High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
    * Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
    * Multi-unit supervision experience is preferred.
    * Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
    * Knowledge of recruiting, interviewing and selection practices
    * Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
    * Leadership and supervisory practices and skills; effective verbal and written communication skills
    * Basic accounting and computer skills
    * Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
    * Problem solving, decision-making and conflict-resolution skills
    * Abide by the company's appearance, uniform and hygiene standards

    Additional Information
    Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!!

    All that's missing is you so Apply Today!

    Sonic and its independent franchise owners are Equal Opportunity Employers.
    Posting ID: 55162071Posted: 2021-04-16Job Title: Multi Unit Leader