Assistant Manager

    Country Ace Hardware
    627 W Agate Ave, Granby, CO 80446
    Full-time, Part-time
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    Job Description

    Country Ace Hardware is an Ace Hardware Pinnacle Retailer located in the heart of the Rocky Mountains. We are locally owned and operated and pride ourselves in serving our community. Our vision is to be a beloved institution in Grand County that locals can rely on and visitors must see. We are only able to accomplish this through our people and by living our core values of a commitment to excellence, being an amazing team and always Ace Helpful. 
    We are located in the center of Grand County, Colorado which is home to Winter Park ski resort and also Grand Lake, the west entrance to Rocky Mountain National Park. Our town, Granby, has a wonderful small town feel while welcoming hundreds of thousands of visitors and second home owners on an annual basis, both in the summer and winter. 
    The duties of the Assistant Store Manager position are to be performed by demonstrating and encouraging Country Ace Hardware's core values in order to achieve our vision of being the place that locals can rely on and visitors must see.
    The Assistant Store Managers are second in command. They are responsible for ensuring that associates provide exceptional customer service while achieving sales goals as well as support and help the Store Manager in their effort to consistently provide an environment that is "the best place to work and the best place to shop."  Assistant Store Managers help set the tone for the whole store, they must consistently do more than is required and frequently more than is expected.  This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge.  Effective Assistant Store Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards.  They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals.  They must be willing to work alongside employees to get the job done.  An enthusiastic, positive and supportive attitude is essential.
    Essential Duties and Responsibilities:
    Strategic Planning
    ●	Annually participate in the development of the coming year's strategic plan as requested by Store Manager
    ●	Monthly budget review and planning meetings with Store Manager
    ●	Proactively provide input to continue to grow store and team
    Sales & Operations
    •	Maintain a floor presence and a willingness to do whatever needs to be done to maintain and improve our store. (e.g. significant knowledge of all departments, willingness to help sales associates put an order away, sweep the floor, bring down overstock, keep aisles clear, etc.)
    •	Have a complete working knowledge of and willingness to use: cash register/point of sale (POS), Epicor, Time Clock software, inventory audits and outs, paint mixer, paint computer, key machine, ability to re-key locks, repair and re-screen, and use the pipe machine, forklift, and circular /chop/panel saws (where applicable,) etc. 
    ●	Participate in review of store walks with Store Manager to identify opportunity areas and correct all issues with a sense of urgency within 30 days following the evaluation results.
    ●	Participates in MOD responsibilities. 
    ●	Monitor inventory levels in conjunction with Store Manager and Inventory Manager on a monthly basis to ensure store maintains an accuracy level of less than 25 outs per 1000 square feet.
    ●	Coordinate the overall daily supervision of retail staff to ensure that monthly sales performance goals are met and company procedures are followed accurately.
    ●	Understand daily workload of all departments and positions within the store and delegate daily workload among associates to meet merchandising and visual presentation standards and store priorities.
    ●	As directed by Store Manager, conduct 90-day evaluations and monthly 1-2-1s process to provide feedback for improvement and growth opportunities. Assure all employee observations, zone checklists, and all best practices are conducted.
    ●	Responsible for supporting Inventory Manager to ensure that merchandise plan to include monthly endcaps, hot zones, and seasonal flips and all merchandising on floor are completed per store calendar.
    ●	Responsible knowing and driving completion of projects on overall store calendar.
    ●	Responsible for assisting Store Manager in cutting payroll hours where appropriate to reduce payroll expense.
    ●	Assist Store Manager in hiring of staff.
    ●	For disciplinary actions, thoroughly documents all conversations and actions for employee file.  Works with Store Manager and Inventory/Finance Manager when counseling out employees.
    ●	Participate in all quarterly all hands meetings (and as needed) to communicate store/company goals, update the team on seasonally relevant topics and provide appropriate training.
    Customer Service
    ●	Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through coaching monitoring employee's performance and interactions on the sales floor.
    ●	Regularly promote and teach the concept of "Every Customer Every Time" on the sales floor, leading by example and through coaching. Use huddles and store meetings as the the venue to communicate and reinforce the concept.
    ●	Respond immediately to all customer complaints and resolve them within 48 hours.
    ●	Review all Mystery Shops on a monthly basis, and work with staff to improve all shops and assure goals are met.
    ●	Participate in all store huddles
    Budgets and Payroll
    ●	Control Overtime hours to meet budget.
    ●	Proactively cut payroll hours when sales do not support staffing levels
    Inventory Control
    •	Review retail inventory and overstock to: reduce shrinkage, maintain appropriate stock levels, and ensure inventory reporting accuracy.
    ●	Through Trello - keep store staff sufficiently informed about plans, projects, policies and procedures, such that all staff members have an appropriate and positive level of buy-in to all levels of store operations
    ●	Check communications received via email from corporate and/or customers at least once per day
    Personal Development
    ●	 Attend RMAS trainings and meetings as required by Store Manager
    ●	Utilize IDP process to identify development goals and trainings
    Coaching and Training
    ●	Assist and recommend to Store Manager appropriate training for store associates and support all staff training requirements on a monthly basis (New-Hire orientation, on-the-job training, and vendor training).
    ●	Assist with hiring, training and development of retail staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments.
    ●	Participate in store meetings as needed to communicate store/company goals, and provide appropriate training to the staff.
    ●	Utilize daily huddles to facilitate training topics and coach the staff
    ●	Actively participate in the "Values in Action" recognition program
    Safety Compliance and Housekeeping
    ●	Maintain high level of housekeeping throughout the store, both inside and out.
    ●	Enforce safety policies and procedures; is a safety role model
    ●	Support Safety Coordinator in their role
    Country Ace Hardware is pleased to be an Ace Hardware Pinnacle store for the last 10 years, which puts us in the top 10% of all Ace Hardware stores.  We are an integral part of the Grand County Community and support numerous non profits including the Grand County Libraries, Grand County Pet Pals, Middle Park Highschool and any non profit who wants to come and grill hot dogs in the summer.  We are the hub of Grand County!  Come Join us!
    Pay Range is $17-$25/hour
    How to apply:
    Apply online @
    Text granbyace12004 to 242424


    Additional Requirements:
    ●	High School Diploma or General Education Degree (GED) or equivalent combination of education and experience.
    ●	Must have 3-5 years previous management experience and retail knowledge or proven experience as a Country Ace Supervisor.
    ●	Technically skilled in basic computer knowledge and software (such as, Word, Excel, Email, internet research)
    ●	Must have good written and oral communication skills
    ●	Ability to provide motivation and leadership to employees store-wide and foster a positive team culture.
    •	Excellent organizational and project management skills with ability to place proper priorities on work to be done.  Ability to handle multiple products/tasks with high attention to detail and follow through.
    •	Be technically proficient in using Activant Software and have a solid understanding of how information flows through the system.
    •	Possess a vast product knowledge of hardware related products along with a willingness to learn.
    •	Solid Team player with professional demeanor and excellent interpersonal skills
    ●	Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
    Physical Demands: 
    ●	Tasks involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling.
    ●	Must be able to stand and walk for extended periods of time.
    ●	Requires the ability to reach, bend, balance, lift and transport various objects weighing up to 30 lbs repeatedly throughout the shift; at times, product weight may reach 50 lbs. Requires the ability to move heavy product with assistance

    Additional Info

    Country Ace Hardware offers the following benefits:  Competitive Wages & advancement opportunities, 4 day work weeks, store discount.  For all FT regular positions we also offer Paid time off, health insurance, dental and vision insurance, life insurance, short term disability insurance and a 401K.
    Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation. 
    Posting ID: 552160263Posted: 2021-04-19Job Title: Assistant Manager