Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property's distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain's Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
To reconcile the business of the day and ensure a smooth efficient operation of the front desk during the 11:00 PM to 7:00 AM shift. Acts as the overall Manager on Duty for the resort during the overnight hours.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting. • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. • Assure knowledge and training of Marketing Programs of company and hotel. • Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. • Posts and audits banquet checks in order of the banquet summary sheet. • Reconciles all Food and Beverage outlet postings. • Verifies front desk cashier work is balanced. • Performs an accurate bucket check of all in-house registration cards. • Ensures all guest accounts are accurately posted with room and tax. • Performs nightly IBM maintained by monitoring the file sizes and performing weekly and monthly reorgs. • Ensures the completion of all H.I.S. night audit functions. • Distributes all close day reports and morning reports to the appropriate departments. • Transmits accurate data to Corporate. • Prepares and distributes the Daily Report (Daily Business Summary DBS). • Perform duties as Assistant Front Office Manager as necessary • Perform duties as Manager on Duty
• Previous front office experience required, with preference being in a luxury hotel or resort. • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. • Ability to stand for the entire scheduled shift. • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. • Four year college degree, preferably in the hospitality industry, preferred. • Knowledge of Property Management Systems and related computer programs • Strong knowledge of Microsoft Office Software.