Updated 10 days ago

Director of Revenue Management

100 Cnn Center,
Atlanta, GA 30303
Similar jobs pay
$8.73 - $20.55
Full-time, Part-time
Overview

Atlanta Hotel at CNN Center

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni CNN's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.

Job Description

This position is responsible for managing and maintaining group and transient inventory controls, developing, monitoring and adjusting sales and pricing strategies, analyze demand factors, forecasting, competitive analysis, and maintaining distribution channel data integrity.

Responsibilities

• Managing and maintaining group and transient inventory controls, developing, monitoring and adjusting sales and pricing strategies, analyze demand factors, forecasting, competitive analysis, and maintaining distribution channel data integrity.
• Assist in establishing group selective sell targets and adjusting appropriately.
• Assist with day by day, 12 month rolling forecast, weekly operational forecast
• Analyze no-show, same-day cancel, early departure, and unexpected stay-over patterns.
• Provide a clear direction for group sales on total property revenue strategy, to include optimal Rooms, F&B and Ancillary income.
• Analyze and review production of ESP accounts.
• Analyze and provide feedback and action plans from information contained in the STAR report.
• Analyze competitive rate surveys.
• Update Mid-Month Update revenues each month & analyze changes.
• Attend daily Sales Business Review Meetings
• Reviewing data, reports, market conditions and trends and evaluating / suggesting revenue management strategies, ensuring follow through as necessary
• Analyzing / forecasting demand and ensuring effective selling strategies, oversell strategies and optimized market mix and use of distribution channels for overall hotel profitability
• Monitoring all distribution channels to ensure effective rate and inventory management and pricing strategies
• Evaluating hotel-level forecasts to ensure accuracy and proactive adjustment of strategy where needed to mitigate losses or maximize gains
• Conducting displacement analyses to help DOSMs and GMs make the right revenue decisions when accepting business
• Participation in and contribution to monthly sales and revenue meetings with senior leadership and property teams, completing action plans for properties to follow to create additional production/revenue
• Keeping a pulse on national and local economic trends to determine impact on hotel revenues
• Understanding and projecting market trends and position relative to competitors, ensuring the property is properly positioned
• Compiling and disseminating key best practices uncovered through engagement with individual teams to swiftly lift the performance of the property
• Developing / maintaining an evaluation program to determine results from consolidated revenue management meeting decisions as well as various marketing, value-added and pricing programs to ensure they are delivering the expected contributions to RevPAR and profits
• Assist with development and maintenance of optimal revenue models based on market growth forecasts
• Produce required weekly, monthly, quarterly, annual and other reports as required
• Participate in forecasting, budgeting and the development of the annual marketing plan.
• Understand and identify brand pricing, promotional, marketing and eCommerce initiatives and recommendations that should be implemented not only for compliance but in order to maximize revenues.
• Perform numerical analysis of data and formulate conclusions and solutions, relaying to constituents in a logical, well-organized manner
• Adhere to all standard policies and procedures.
• Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction.
• Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted.
• Communicate thoroughly, clearly and concisely across departments and through levels within the company.
• Promote an atmosphere of teamwork within the department.
• Attend Omni required training classes.
• Facilitate monthly department meetings.
• Prepare and submit accurate and timely payroll data.
• Conduct associate performance reviews.
• Oversee the scheduling process for your specific areas of responsibility.
• Manage conflict resolution between employees and/or guests.
• Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently.
• Enforce Omni standards of appearance.
• Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations and union agreements.
• Understands associates positions well enough to perform duties in associate's absence.
• Recruit and interview team members. Monitor and develop team members by training, supervising, follow up and hands on management. Hold associates accountable when not meeting job performance.
• Assist in developing specific goals and plans to prioritize, organize and accomplish set goals.
• Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.
• Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.
• Solicits associate feedback, reviews associate satisfaction results and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Conduct/attend all required department trainings and meetings.
• Perform any other duties required by senior management.

Qualifications
  • Position requires a minimum of (5) years previous Revenue Management experience.
    • Minimum (5) years of hotel experience is required: Revenue, front office, sales, and/or reservations.
    • Department Head experience preferred.
    • Understands GDS and Internet systems.
    • Understands Revenue Management theory and practice.
    • Ability to perform critical analysis.
    • Comprehension of technical application of reservations system.
    • Understanding of hotel product and market conditions.
    • Bachelor's Degree or Equivalent.
    • Must possess the ability to handle stressful daily operations.
    • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests and conducting meetings.
    • Must have a proven track record of motivating managers and associates to meet and exceed goals and to provide the highest quality experience for our guests.
    • Strong understanding of forecasting, budgeting, scheduling, inventory controls, P&L analysis.
    • Strong computer and technical skills to include on-line purchasing systems.
    • Ability to track and analyze department turnover trends with demonstrated ability to identify and implement corrective action steps if necessary.
    • Demonstrated ability to mentor and develop growing talent for the company.
    • Demonstrated ability to handle progressive discipline/coaching discussions.
    • Proven ability to engage associates at all levels.
    • Demonstrated ability to work with other departmental leadership.
    • This individual must be willing to work flexible hours as needed during busy times, including nights, weekends and holidays.
    • Must meet standards of appearance and maintain a high level of personal hygiene at all time.
    • Must be passionate about providing warm, engaging and personalized service.
    • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
    • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
    • Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
Posting ID: 552487752Posted: 2021-07-20Job Title: Director Revenue Management