A TGI Fridays Server (W/W) possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests' expectations.
Specific responsibilities of the Server (W/W) include:
-Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience. -Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations. -Promptly and accurately takes food and beverage requests from guests. -Ensures expedient service of food and beverages to the guest. -Frequently checks up on the guests and uses visual cues to provide silent service as appropriate. -Learns TGIF menu and beverages, expertly recommends and upsells items. -IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger. -Follows all Fridays Service Style Standards. -Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable. -Practices conversational ordering by mentioning current promotional features.
A TGI Fridays Server (W/W) must be able to carry natural conversation with guests without sounding scripted or intrusive.
Additional specific requirements for the Server (W/W) include:
-Must be able to deliver plates and food and clear tables -Must be able to hear well amongst loud background noise -Must be dressed neatly and well groomed in company approved uniform at all times -Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately -Must be able to calmly respond to angry guests and notify a Manager -Must be able to read and write notes to hearing impaired guests -Must be able to read menus to sight-impaired guests -Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request -Must be able to read and write -Must be able to stand and walk during entire shift -Must be able to reach, bend, stoop and wipe counters/tables