Help Desk Specialist

    22nd Century Technologies
    Fort detrick, MD
    Full-time, Part-time

    Job Description

    Job Description

    Position: Tier II Helpdesk Specialist
    Client: Federal
    Location: Fort Lee, VA

    Full time position

    Certification: Security+ CE

    Clearance: Secret or higher

    Shift Timings: 5 A.M-1:30 P.M EST

    12:00-9.00 PM EST

    Job Description:
    • Looking for Helpdesk Support specialist to provide the helpdesk support, which includes the responsibilities of user support through proper configuration and support administrative systems.
    • The duties will include addressing customer assessment of customer needs and recommendations for improved configuration and implementation of improved applications.
    • Manage accounts and the operations of systems, perform simple troubleshooting, make moves, additions, and changes to each system, provide Tier 1-3 support to end-users, including logging initial calls, tracking the reported problem and resolution.
    • Coordinate with other team members in the completion of assigned projects, and serve as a point of contact for staff for computer IT and standards guidance.
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    Posting ID: 552620184Posted: 2020-05-27