Site Supervisor/Administrator (Atlanta, M-F 8am-5pm)

    RR Donnelley & Sons
    Atlanta, GA
    Full-time
    Similar jobs pay $19.84 - $30.84

    Job Description

    The Site Admin is responsible for overseeing all aspects of the site facility as well as office services (mailroom, reception, and reprographics) provided to the clients at a financial services company. This position reports to an RR Donnelley Regional Manager.

    Principal Responsibilities
    • Coordinate site team work schedules, time off schedules, weekend and holiday coverage as well as contingent resources to facilitate timely service response.
    • Ensure all work is performed according to client specifications, meeting and exceeding expectations.
    • Effectively communicate with end users in business units at the site, in conjunction with the client Regional Manager and within RR Donnelley Global Outsourcing.
    • Apply skillful leadership, best practices, and sound judgment in all dealings with the site support services staff and with you approach to maintaining the facility.
    • Conduct physical inspection of the facility under the guidelines established by client, with a goal of maintenance and housekeeping of the facilities.
    • Oversee site facilities including partnering with regular onsite vendors as well as vendors contracted for building projects.
    • Monitor compliance with client Information and building security processes, reporting and troubleshooting as needed.
    • Cross train in all service areas and provides backup support as needed.
    • Staffs the front desk
    • Maintains a clean and aesthetically pleasing reception area
    • Greets and registers visitors
    • Answers general office inquiries and directs individual to the appropriate person
    • Receives telephone calls and assists with placement of calls
    • Guards against social engineering attempts
    • Orders office supplies and processes invoices
    • Activates temporary security cards
    • Coordinates messenger services/deliveries
    • Coordinates conference rooms and dining for meetings
    • Cleans conference rooms after client meetings
    • Enters service requests
    • Assists with record archival and retrieval
    • Ensure onsite team directs suggestions, concerns and issues to appropriate RR Donnelley resources including Site Administrator, Regional Manager, Client Services Director and Human Resources.
    • Deliver support for specialty projects as required.
    • Monitor and maintain customer and RR Donnelley policies and procedures.
    • Collaborate with the Regional Manager to ensure that all client requirements are clearly documented and communicated to the site team to ensure consistent service delivery to onsite clients.
    • Maintain hard copy and electronic filing system
    • Support staff in assigned project based work
    • Other duties as assigned including coverage for other business services functions within the site.
    • Five years of experience in office support services including, but not limited to, facilities coordination, reception, mailroom, and reprographics.
    • Microsoft Office Suite including proficiency in Word, Excel, PowerPoint and Outlook.
    • Proven ability to quickly learn proprietary software.
    • Excellent written and verbal communications.
    • Track record of delivering high quality, timely customer services in a demanding environment.
    • Microsoft Word, Excel, PowerPoint
    • Provide premiere service to clients with a "can do" attitude.
    Hours: 8-5pm/FT M-F

    RR Donnelley is an EEO/AA including Vets and Disabled Employer

    Posting ID: 552624867Posted: 2020-05-27